Everbridge - Technical Account Manager (xMatters)

• 3+ years in professional services/software consulting and implementation • 3+ years managing projects, client relationships, technical account management or similar • Excellent verbal & written communication for both technical and business content at all levels • within an organization • Proven expertise in developing and deploying technical solutions • Strong decision-making capabilities and judgment when presented with incomplete information or conflicting data points • Strong project planning and organizational skills • Strong problem solving & analysis skills (i.e. the ability to translate client requirements & objectives into a technical solution) • Ability to work independently with a high degree of integrity and accountability • Experience in DevOps, ITIL, IT Service Management a plus • Solid understanding of Incident Management processes, especially Major Incident Management • Understanding of Event Management/Observability processes • Understanding of collaboration tool integration and processes • o Agile deployment processes • o Experience working in SaaS/cloud environments • o REST Web Services • o Java/JavaScript • o Data transformation / ETL • o Experience within Unix and Windows environments • The reasonably estimated salary for this role at Everbridge ranges from $118,000 - $140,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements. • Fair Chance Statement US & Canada • We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law. • For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history: • Access to sensitive or confidential information, such as financial records, proprietary data, or client information. • Management of cash, company funds, or other valuable assets. • Work in environments requiring heightened security measures. • Compliance with contractual or regulatory requirements specific to the position. • We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.