GurobiOptimization - Technical Account Manager

• Actively engage in calls and meetings with current and future customers. • Collaborate and oversee technical discussions in ongoing business opportunities. • Provide in-depth recommendations on architecture, sizing, implementation and scalability. • Offer coaching and presentations in customized workshops, webinars, and hands-on training sessions. • Assist prospective customers to build solid and honest business cases. • Create and present materials to showcase product functionality and performance. • Take the lead in internal initiatives to improve our processes, systems, and tools. • Leverage your technical expertise as a subject matter expert within the team. • Act as a dedicated team player within our global group, emphasizing mutual support and knowledge sharing as key priorities. • ## What experience and qualifications should you have? • We are looking for people with a technical background related to our field, but not necessarily in the same role. This role calls for a strong understanding of how mathematical optimization empowers customers to build effective decision intelligence solutions. We typically look for at least 3 to 5 years of professional experience, including around 3 years in optimization systems and/or data science. • We are looking for a master’s degree or higher in operations research, computer science, engineering, mathematics, or equivalent work experience. • Communication is essential in this role. We are looking for strong proficiency in both written and spoken English. Additional languages are a plus. • ## What skills, abilities, and behaviors should you have? • The Technical Account Manager role is largely defined by how we work, not just what we do. • A hands-on, execution-oriented mindset, with a willingness to actively engage and drive work through to completion. • A strong focus on quality, with an emphasis on producing clear, thoughtful, and useful work. • A proactive problem-solving mindset combined with meticulous attention to detail. • A high level of emotional intelligence, particularly in self-awareness, empathy, and self-motivation. • A curious approach, viewing each new situation as an opportunity to learn and improve. • Clear and effective communication that enables others to understand and move forward with confidence, along with meaningful contributions to conversations through both speaking up and attentive listening. • An interest in building communication bridges between technical roles and business executives. • A motivation to learn, grow, and contribute to both individual success and overall team success. • The ability to thrive in a fully remote work environment, balancing flexibility with discipline. • A willingness to travel approximately 1–2 times per month. • The ability to participate in meetings across global time zones within reasonable expectations, including occasional early or late hours when necessary. • Consistent adherence to and support of company policies and procedures. • ## What other requirements should you have? • Proficiency in at least two Gurobi API languages (such as C, C++, Java, Python, C#, or VB.NET) is required. • A basic understanding of IT and software engineering topics, including networking, web technologies, and general software engineering concepts, is expected. • Familiarity with Microsoft 365 products is assumed. • The role requires the ability and willingness to quickly learn and use Salesforce as needed. • A basic understanding of Generative AI, along with an interest in further developing knowledge in this area, is also expected. • ## Your Alignment with our Gurobi Core Values: • Customer Focus: Verbal & written communication skills that bring clarity and build trust. • Power of the Team: Motivated with a team-oriented mindset that aims to both inspire and be inspired by others. • Innovation: The courage to bring ideas forward and see yourself as an integral part of our global team. • Dedication: Organized and agile, focusing on meeting professional objectives while promoting a healthy work/life balance. • Integrity: Promise to uphold honesty as your compass and conduct all business practices with an ethical mindset and fiscal responsibility.