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openloophealth - Technical Content Manager

Remote - United States6d ago

Remote Mid NA Technical Account Manager Technical Writing Team Management Documentation Conversion Rate Optimization

Requirements

• 3+ years of technical writing or similar business-to-business writing experience. • Strong command of AI, with the ability to build workflows that incorporate multiple steps and multiple teams. • Strong written and verbal communication, with an ability to work effectively with multiple teams. • Strong command of technology, with the ability to make complex product and technical concepts easy to understand. • Healthcare experience preferred, but not required.

Responsibilities

• Take our product roadmap and release notes and turn them into client-facing and internal documentation. • Manage our client-facing knowledge base. • Manage the process of turning client and internal stakeholder feedback into clear notes for our product team. • Build and manage the automation and AI that takes us from product release notes to client-facing and internal deliverables. • Be a leader in developing internal AI within our platform growth team to identify where we focus next — spanning customer enablement, CS, sales, and marketing. • Build internal AI tools that track opportunities for growth in our intake conversion rate optimization programs.

Benefits

• In addition, for salaried positions you would also be eligible for: • Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • 401(k) + Company Match • Life Insurance, Pet insurance, and more • We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. • Sound like a good fit? We’d love to meet you.