Automattic Careers - Technical Account Manager, Newspack
Responsibilities
• Meeting launch timelines while maintaining quality and managing scope effectively. • Building strong publisher relationships that lead to successful long-term partnerships. • Responding to publisher needs and providing timely, effective support. • Thinking strategically about both individual projects and broader process improvements. • Collaborating openly with the team, sharing knowledge, and continuously learning. • Maintaining product expertise and contributing insights that improve Newspack for all publishers. • Solid working knowledge of WordPress core functionality, common plugins, and the WordPress ecosystem. (You don’t need to be a developer, but you should be comfortable troubleshooting WordPress sites and understanding how things work under the hood.) • Background in client services, account management, or technical support, where you’ve managed relationships and solved problems directly with customers. • Demonstrated ability to manage complex projects with multiple stakeholders, competing priorities, and dependencies—proactively, not just reactively. • Comfort with technical troubleshooting, investigating root causes, and finding creative solutions within constraints. • Clear, professional written and verbal communication skills; ability to explain technical concepts to non-technical audiences and set appropriate expectations.
Benefits
• Open vacation policy (no set number of days per year). We encourage all employees to take the time they need for vacation, to pursue their own interests, to stay healthy, and to spend time with friends and family. • We happily provide or reimburse the hardware and software you’ll need, as well as books or conferences that promote continued learning. • Company-sponsored life insurance. • Open parental leave (includes maternity, paternity, and adoption). If you’ve been with Automattic for 12 months, your leave is fully paid. • A spiffy set of wireless headphones at your seven-year anniversary. • Paid two to three-month sabbaticals encouraged every five years. • We cover all costs of company travel, so dust off that passport! Your team will get together one to three times per year in locations around the globe. Other benefits are country-specific and include health, vision, and dental insurance; matching retirement/pension contributions; childcare vouchers; income protection; travel insurance; and discount offers. • Salary range: $73,000-$130,000 USD Please note that salary ranges are global, regardless of location, and we pay in local currency.We’re only considering candidates based in North America at this time. • We’re only considering candidates based in North America at this time. • We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated. • This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-DNI • Now in our 20th year, we’re the people behind WordPress.com, WooCommerce, Beeper, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We believe in making the web a better place. • We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.
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