sewer-ai - Technical Account Manager

• CUSTOMER ADVOCACY & SUPPORT • Serve as the primary operational and technical contact for customer inquiries. • Triage and resolve lower-level technical issues, escalating to Support or Engineering when needed. • Document customer interactions and resolutions in Pylon, ensuring visibility across Enablement, Support, and Account Management. • Maintain high standards of responsiveness, professionalism, and customer experience. • TECHNICAL ENABLEMENT & GUIDANCE • Respond to operational and general technical support requests via Pylon ticketing system. • Provide workflow and best-practice guidance to improve daily platform usage. • Partner with Account Managers and Account Executives to ensure customer technical needs are addressed. • Support customer onboarding and training initiatives where needed. • PROFESSIONAL SERVICES (PROSERVE) COLLABORATION • Assist with ProServe projects, such as customer training and workflow consultations, at leadership’s direction. • Contribute to building repeatable processes and resources that improve ProServe delivery. • Provide operational and technical expertise during scoped engagements. • TRADE SHOWS & EVENTS • Represent SewerAI at industry trade shows and events. • Support demos, booth operations, and customer/prospect engagement. • Capture event feedback and assist with lead and customer follow-up. • CROSS-FUNCTIONAL COLLABORATION • Work closely with Sales, Account Management, Support, and Engineering to deliver a seamless customer journey. • Share customer feedback and insights to help improve product, training, and processes.