Everpure - Principal Technical Delivery Readiness Manager, Advanced Services (Professional Services)
Requirements
• Strong experience in Product engineering, infrastructure, or cloud environments • Understanding of product lifecycle and operational service design • Experience building automation and standardised operational processes • Familiarity with enterprise Products (storage, cloud, virtualization, networking) • Experience with scripting or automation tools (e.g. Terraform, Python, CI/CD pipelines) • Ability to design scalable, repeatable service models rather than one-off solutions • Strong collaboration skills across architecture, product, and engineering teams • Attention to detail and focus on operational excellence • Strong Documentation and asset management (version control) skills • Knowledge / experience of Continuous Improvement Methodologies (ie Six Sigma) preferred. • WHAT YOU CAN EXPECT FROM US: • Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers. • Innovation • Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®! • Growth • Team: We build each other up and set aside ego for the greater good. • And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information. • ACCOMMODATIONS AND ACCESSIBILITY: • Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview. • OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: • We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Responsibilities
• Strategy: • Help define Platform services scope • Define a robust Delivery Readiness Framework for successful deployment (integrating with existing workflows) • Define service readiness criteria, operational documentation, and enablement assets before global release. • Define & Establish service standards, quality measures, SLAs, and operational best practices. • Ensure product services are aligned to product releases and engineering roadmaps. • Delivery Operational Readiness: • Act as the intersection between Product Engineering & Advanced Services ensuring every product service is operationally ready prior to release (Field Testing / QA) • Partner with Product Engineering to operationalise new platform capabilities. • Work closely with Engineering / Product Team on Tech Documentation ( version control / management) • Identify Enablement requirements (Partners, CDP, ASP) • Ongoing Software Release impact assessment and notifications • Services Engineering Lab Management strategy / Overview • Innovation (Continuous Improvement & Automation) • Adopt a Six Sigma type approach to continuous improvement / efficiencies in workflows and technology through automation, simplification, and standardisation. • Lead with an AI innovation mindset - Develop service automation, tooling, runbooks, and operational procedures to improve consistency and quality and constantly enhance scalable service frameworks that improve operational efficiency & accelerate customer adoption. • Leadership • Lead Platform Services Engineer(s) • Program Management approach / governance • Close collaboration with Stakeholders / Leadership Teams • Act as Technical SME for wider Implementation Center of Excellence Team
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