Gusto, Inc. - Head of Accountant Partner Program
Requirements
• 15+ years of experience in partner programs, channel strategy, customer/partner support, or business development with a demonstrated track record of building category-defining programs at scale — ideally with meaningful exposure to the accounting or professional services industry. • 15+ years of experience in partner programs, channel strategy, customer/partner support, or business development with a demonstrated track record of building category-defining programs at scale — • Proven experience as a principal architect of partner program infrastructure — you've designed and owned rev-share structures, tiered benefits, partner incentives, program governance, and multi-year investment theses. You've set the strategy, not just executed within it. • Proven experience as a principal architect of partner program infrastructure — • People management experience — you've managed and developed ICs in partner enablement, channel, or GTM functions. You know how to set direction, clear blockers, and grow people while staying close to the work yourself. • Enablement fluency — you have a working command of what great partner enablement looks like for partners: onboarding design, CPE programming, certification tracks, and activation at scale. You don't need to be the practitioner, but you need to be a credible leader of practitioners. • Enablement fluency — • Recognized external expert and thought leader in the accountant channel or partner program space — you've represented companies publicly, shaped industry POV, and built credibility with partners, vendors, and industry bodies as a peer-level voice. • Recognized external expert and thought leader in the accountant channel or partner program space — • External partnership depth — you've negotiated complex vendor and platform contracts, managed high-stakes third-party relationships, and operationalized partnerships from concept through scale. • External partnership depth — • Operational rigor — you've consolidated fragmented program operations across complex organizations and built the systems and processes that let programs run at scale without breaking. • Operational rigor — • Executive-level financial acumen — you've owned program P&Ls, built multi-year investment models, and presented capital allocation recommendations to senior leadership with full accountability for outcomes. • Executive-level financial acumen — • AI fluency and strategic foresight — you understand how AI is reshaping the accounting industry and partner ecosystems, actively use AI tools in your own work, and can credibly set Gusto's POV on where this goes. • AI fluency and strategic foresight — • Cross-functional leadership at senior levels — you've shaped strategy with exec stakeholders, driven outcomes across product, sales, finance, and operations, and built formal networks with key decision makers inside and outside the company. • Cross-functional leadership at senior levels — • Our target on-target range for this role is $200,000/yr to $250,000 USD/yr in Denver & most remote locations, and $250,000/yr to $300,000USD/yr for San Francisco, & New York and $250,000 - $280,000 CAD for Toronto. Final offer amounts and the exact base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above. • Our target on-target range for this role is $200,000/yr to $250,000 USD/yr in Denver & most remote locations, and $250,000/yr to $300,000USD/yr for San Francisco, & New York and $250,000 - $280,000 CAD for Toronto. • Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. • 2-3 days • Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. • When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. • Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Responsibilities
• Set the Accountant Partner Program strategy and multi-year investment thesis — defining where Gusto should place bets across program components, how capital should be allocated, and what the accountant channel looks like at 10x scale. • Set the Accountant Partner Program strategy and multi-year investment thesis — • Serve as one of Gusto’s external voice in the accountant partnership space — representing the company at industry events, shaping Gusto's public POV on the future of accounting firm partnerships, and building Gusto's reputation as the standard of excellence in the partner program community. • Serve as one of Gusto’s external voice in the accountant partnership space — • Lead market research and competitive intelligence — maintaining a continuous view of how competitors and the broader industry are evolving, and translating that into strategic recommendations that shape program design and capital allocation. • Lead market research and competitive intelligence — • Collaborate with Partner Marketing on program brand and external positioning — identifying and executing on awards, thought leadership, speaking opportunities, and industry partnerships that establish Gusto as the program of choice for accounting firms. • Collaborate with Partner Marketing on program brand and external positioning — • Build and own external partner relationships for program benefits — sourcing, negotiating, and operationalizing vendor and platform partnerships (e.g., AI tooling, firm consultants) that deliver tangible, differentiated value to accountant partners. • Build and own external partner relationships for program benefits — • Own the end-to-end operationalization of the program internally — consolidating fragmented program components (support, incentives, rev-share, orchestration, AI agents) into a cohesive, AI-leveraged operating model with clear ownership and accountability across functions. • Own the end-to-end operationalization of the program internally — • Own program financial management and ROI — determining how investment is deployed, monitoring performance by tier (CAC:LTV, activation rates, GNARR contribution), and presenting the return story to executive leadership. • Own program financial management and ROI — • Lead and develop two enablement ICs — managing the Partner Enablement Manager for Channel and the Senior Enablement Manager for Accountants (responsible for partner onboarding and training). Set the overarching enablement strategy and ensure the team ships with quality and at scale. • Lead and develop two enablement ICs — • Identify and drive resolution of gaps across adjacent program areas — proactively surfacing where challenges in support, tooling, or partner experience are creating friction and driving cross-functional resolution. • Identify and drive resolution of gaps across adjacent program areas — • Collaborate with Partner Operations on the partner program tech stack — shaping the architecture of how Gusto manages, orchestrates, and scales accountant partner relationships at volume, including agentic enablement capabilities. • Collaborate with Partner Operations on the partner program tech stack —
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