talkiatry - General Manager/Director of Clinical Operations, Psychiatry
Requirements
• 5-10 years of experience in operations, driving results across diverse business sectors and/or at high growth healthcare companies. • Bachelor’s degree, preferably Master of Business Administration or Healthcare Management. • Background in banking or consulting, experience honing strong analytical skills paired with the ability to execute operational tactics and measure impact in an unbiased way. • Exceptional presentation and communication skills with the ability to motivate and inspire diverse audiences, both clinical and non-clinical. • Willingness to travel occasionally for in-office work, conferences, and regional events. • Passion for mental health care delivery and the desire to use your talents to help the hands that heal, supporting our clinicians professionally in an ever-changing environment.
Responsibilities
• PARTNER WITH CLINICAL LEADERS IN A DYAD LEADERSHIP – implement policies, programs, and procedures to achieve objectives across quality, growth, efficiency, and experience. • CLINICAL CHANGE MANAGEMENT – ensure consistency of service delivery by rolling out new processes and/or enhance adoption of new technology features. • BUSINESS UNIT P&L OWNERSHIP – sustain current performance with existing data tools and process playbook, while stretching towards higher targets as we innovate as a company. • IMPROVE CLINICAL OPERATIONS – Use a structured, data-driven approach to solve old problems in new ways (e.g. patient matching & scheduling, late cancel and no show policies, care plan adherence, clinical documentation flows, etc.). • COLLABROATE WITH CENTRAL OPERATIONS – Work closely with Analytics & Insights and Program Management to scale regional solutions for practice-wide adoption. • SUPPORT COMMERCIALIZATION – Partner with Strategic Operations and Marketing to engage referral partners and specialty patient populations. • SUPPORT ORGANIZATIONAL CULTURE – Leading by example, fostering a culture of empathy, service, collaboration, accountability, and inclusion.
Benefits
• Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care • Collaborative environment: be part of building something from the ground up at a fast-paced startup • Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more! • Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands • It all comes back to care: we’re a mental health company, and we put our team’s well-being first • Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FEVerifyParticipationPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=qFgJNzh246Js%2FFqdsb9OZgN55rg5GpsB0wjiTvkPn9w%3D&reserved=0 & IER Right to Work https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FIER_RighttoWorkPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ivUqrPtiBjGVkMzpMBSYalwvm2Zxhj%2BScqVUX2OfqUA%3D&reserved=0.
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