ClassDojo - Head of Tutor Strategy & Operations
Requirements
• You've taught, tutored, or worked in edtech. • You've scaled a support or ops function with automation and AI rather than headcount. • You've run operations for an international or new-market expansion. • [1] Some more context: • (If you are on LinkedIn, you will not be able to access the hyperlinks below. Once you click apply, you will be directed to our career website (if you are not on there already) and will be able to access the hyperlinks) • How ClassDojo Connects Parents, Students, and Teachers https://www.youtube.com/watch?v=7XBnlzHpXTQ • “Whats New on ClassDojo 2023 https://youtu.be/O8Tora5T7O4” • TechCrunch Article: Second Act comes with First Profits https://techcrunch.com/2021/01/26/classdojos-second-act-comes-with-first-profits/ • Click here https://www.classdojo.com/press/ if you're interested in learning more about what we've been up to. • We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are happy to accommodate any disabilities or special needs. We are a distributed company, so we hire regardless of location, as long as you are willing to have significant hours overlap with one of the Americas time zones. • ClassDojo takes a number of factors into consideration when determining compensation, including geographic location, experience, and skillset. Salary ranges (United States): • CA, WA, NY, NJ, CT states: $230,000.00 - $300,000 (USD) • All other states in the US: $200,000 - $255,000 (USD)
Responsibilities
• Lead the Tutor Operations team, covering tutor supply acquisition and retention, session reliability and quality, customer support, tutor community, and manual operations: set ambitious goals, coach, give direct feedback and help each person grow. • Drive top-line growth: shape Tutor's growth strategy with Product, bring what you see on the front line into roadmap decisions, and staff launches with the ops support they need. • Coach the team as it owns the supply side of the marketplace, ensuring the right mix of tutors across subjects, grades, time slots, languages and locales, and a rising bar for quality and reliability. • Help the team run customer support for families and tutors that's fast, accurate and increasingly automated, so quality goes up as cost per contact goes down. • Prioritize ruthlessly: focus the team on fewer things done well, protect its capacity, and tie every process the team runs to the business outcome it should move. • You'll Be a Match If • You have a strong record of people management and leadership. You see people as individuals and know how to motivate them, hold them accountable, and help them grow. • You've led operations at a tech company, ideally for a marketplace business. • You're analytical: you set measurable goals, dig into data yourself, and make clear calls on what to prioritize and what not to do. • You own outcomes, not just processes, and you hold your team to the same standard. • You push back on and sharpen senior leaders' thinking, not just carry out their plans. • You're a hands-on executor who uses AI to get more done.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT