Mudflap - Customer Support Specialist - English (Evening/Overnight)

Remote - ET (Eastern)$48k - $56k+ Equity1w ago

Remote Mid NA Fintech Customer Success Manager Zendesk Slack

Requirements

• 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments • Proficient with support tools like Zendesk or similar ticketing systems • Customer-first mindset with a genuine passion for delivering exceptional service • Excellent communication skills, both verbal and written • Thrives in fast-paced environment, you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach

Responsibilities

• We hold a high bar for customer support and we’re proud of it. • Here’s what success looks like in this role: • Strong Phone Presence: You communicate clearly and confidently, with a warm, professional tone and genuine empathy • Strong Phone Presence: • Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and keep customers reassured every step of the way • Real-Time Problem Solving: • Comfortable with High Volume: You thrive in a high-call environment and know how to stay sharp, organized, and efficient throughout the day • Comfortable with High Volume: • Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtful • Customer-Obsessed: • Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding • Emotionally Intelligent: • Ambitious and Growth-Oriented: You’re hungry to learn, open to feedback, and excited to grow your skills and career with Mudflap • Ambitious and Growth-Oriented: • Tech-Savvy: You move comfortably between tools like Zendesk, Slack, and internal systems without skipping a beat • Tech-Savvy:

Benefits

• $23 – $27 per hour • Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. • We don’t just provide support, we fuel success. Mudflap is a fast-growing marketplace on a mission to support the independent truckers who keep our country moving. Our Customer Support team sits at the heart of that mission, available 24/7/365 to show up when it matters most. • We’re looking for a passionate, people-focused individual to join this essential team. At Mudflap, customer obsession is a core value, and support is one of THE most important roles at the company. Our close-knit, mission-driven team thrives on solving problems, driving growth, and helping our customers succeed. • Current shift times available, all ET: • Wednesday–Sunday: 4:00 PM – 12:00 AM • Wednesday–Sunday: • Friday–Tuesday: 3:00 PM – 11:00 AM • Friday–Tuesday: • Thursday–Monday: 4:00 PM – 12:00 PM • Thursday–Monday: • Monday–Friday: 2:00 PM – 10:00 PM • Monday–Friday: • Competitive pay and equity in a high-growth startup • Multiple health benefit options • 401(k) matching • Opportunities and support for major career growth • Annual Company offsite event (Mudfest!) • The pay range for this role is $23 - $27 per hour. This information reflects a base range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. • We’ve got you covered! Training runs for three weeks, and we’ll ship you the equipment you need to succeed. • We’ve got you covered!