Alchemy - Customer Product Engineer, APAC

Singapore+ Equity5mo ago

In Office Junior APAC Cryptocurrency Customer Success Engineer Founder JavaScript Python Solidity

Requirements

• 1+ years of experience in developer, customer engineering, or technical support roles • Technical background — Computer Science degree, bootcamp, or self-taught with real-world projects • Proficiency in at least one programming language (e.g. JavaScript, Python, Solidity) • Comfortable debugging API requests, dev environments, and blockchain-related tools • Excellent written and verbal communication skills — especially in online community settings • Strong prioritization, time management, and attention to detail • Experience working in crypto / Web3, or built a relevant side project a plus • Founder experience is a plus

Responsibilities

• Write code while working directly with customers to unblock, support, and delight them • Translate real user pain into insights that shape what we build next • Surface product gaps, track adoption, and influence the roadmap through data and intuition • Onboard and engage new users, helping them ship and guiding them toward activation. • Act as the voice of the customer—internally and externally—building trust with technical teams and business leaders alike • Partner across Product and Engineering to shape long-term solutions, not just short-term fixes • Thrive in ambiguity, move fast, and help us scale what’s working • Turn great support into growth by driving customer referrals

Benefits

• 🩺 Medical💪 Gym Reimbursement🧘‍♂️ Wellbeing Perks🎉 Company Sponsored Conferences & Events • Alchemy is committed to offering competitive compensation, including base salary as well as equity. Additionally, Alchemy offers comprehensive medical coverage, as well as other benefits and unlimited flexible time off.