singular - Customer Success Manager
Requirements
• Ideally, 5+ years of experience in Management Consulting or Customer Success • Experience in working with complex technologies, several different stakeholders across different divisions • Impressive executive presence and communication skills • Extremely data-driven. This means you have the ability to understand data sets and leverage this data to drive customer outcomes and adoption • A proven track record in a consulting role and a customer-facing environment. The ability to leverage your business acumen to assess client needs and drive outcomes is critical to success in this role • Industry experience would be to your advantage, but is not necessary. Specifically, familiarity in mobile, data-driven marketing, and SaaS solutions for marketing. • Expertise in leading meetings with strong presentation skills will play a big role in your success here at Singular • Excellent collaborator with the skills needed to engage across multiple teams to drive the outcomes needed to ensure success
Responsibilities
• You’ll be the quarterback for a select portfolio of enterprise customers responsible for driving impactful outcomes and growth. You’ll act as the primary business point of contact for all of your clients and serve as a trusted consultant on their behalf. Someone who can truly drive transformation and create customers for life. A few of the key activities you’ll be responsible for are as follows: • Gain a deep understanding of the business needs of your clients and create tangible, long-term goals. A curious and challenging mindset will prove extremely valuable! • Develop and deliver a roadmap to success. Drive product adoption and ongoing usage of Singular, while promoting customer satisfaction and advocacy. • Manage the customer relationship, acting as trusted advisor to executive and senior leadership in Marketing, Engineering, Product, Business Analytics, and Finance • Partner with the Sales team to advance account renewals and expansion. • Lead the process for aligning the marketing executives you partner with on their goals, and plan & execute on a roadmap to help them reach their desired outcomes. • Making sure that some of our biggest and most sophisticated customers are being successful in achieving their marketing goals. • Proactively identify account risks and develop save plans (coordinating activities internally within Singular and externally with customers) to resolve. • Analyze your portfolio, identify risks and opportunities, and prioritize for impact. • Communicate performance opportunities and technical overviews to coordinate solutions internally across marketing, produc,t and support teams. • Become an expert on the Singular platform and integrations, while keeping up with industry trends in data and analytics. • And, of course, have fun with it all! It’s not worth doing if you don’t enjoy it.
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