Renterra - Customer Success Associate

Remote - PT (Pacific)$50k - $50k3w ago

Remote Junior NA Software Customer Success Manager Account Executive Product Marketing Customer Success

Requirements

• 1-2+ years of experience in a customer success role, ideally at a SaaS company • Exceptional communication and relationship-building skills • Proven ability to manage customer expectations and turn potential issues into wins • Ability to work autonomously and make key decisions on the fly • Experience building out articles for a knowledge base or Helpdesk • Must be willing to work from 9AM - 5PM PT M-F • Understanding of the equipment rental industry is a plus • Understanding of QuickBooks Online is a plus

Responsibilities

• Ongoing support: Serve as a key point of contact for post-sale inquiries and technical concerns. • Helpdesk Article Creation & Management: Draft articles for publication on our Helpdesk to assist customers with frequently asked questions. • Feedback Collection: Gather and relay customer feedback to the product development team for improvements. • Collaboration: Work alongside sales, marketing, and product teams to align strategies and share customer insights.

Benefits

• Health, dental, and vision insurance • An inclusive and supportive team culture • Opportunities for professional growth and advancement • The chance to make a meaningful impact on our business and in our customers' lives • This is a unique opportunity to join an early-stage startup and make a significant impact on its growth trajectory. If you are passionate about revolutionizing an industry that needs a modern software offering and building relationships with customers, we would love to hear from you. • We encourage individuals of all backgrounds and experiences to apply as we believe a diverse team can drive innovation.