uipath - Manager, Customer Success - Pub Sec
Requirements
• · Previous experience with formal people management and team leadership • · Candidates must be authorized to work in the United States for this role • · Proven track record in broad portfolio impact including renewals, saves, and adoption metrics • · Experience with deal construction and commercial activity • · Established cross-functional influence across Sales, Product, and GTM organizations • · Strong interpersonal, coaching, and mentorship skills • · Entrepreneurial mindset with tenacious execution capabilities • · Articulate and consistent communication style • · Customer- and team-oriented approach with ability to champion culture • · Deep exposure to public sector business landscapes • · Understanding and usage of key industry solutions embedded in GTM strategy • · Established relationships across marquee accounts • · Examples of transforming individual execution into broader packaged plays or new organizational standards • · Demonstrated ability to identify and establish operational excellence benchmarks • · Experience operating in complex, highly technical renewal deal cycles • Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. • Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. • We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.
Responsibilities
• Portfolio & Performance Leadership • · Own and drive portfolio-level performance metrics including renewals, expansion, adoption, and customer health • · Proactively identify and reduce systematic risk across the customer lifecycle • · Operate with data-driven rigor using forecasting, probabilities, and path-to-plan analysis • · Tie customer adoption directly to measurable revenue impact and business outcomes • · Player-Coach: will be responsible for owning success for marquee accounts • Strategic Partnership • · Serve as a strategic partner across Sales, Product, and Go-To-Market teams • · Build and maintain established cross-functional influence across the organization • · Collaborate on deal construction and commercial activity • · Drive alignment between customer success strategies and broader GTM initiatives • Team Leadership & Development • · Build and scale high-performing Customer Success and Technical Account Managers • · Provide strong interpersonal coaching and mentorship to team members • · Model unwavering accountability and ownership culture • · Establish and communicate "what good looks like" across the organization • · Champion customer- and team-oriented culture • Operational Excellence • · Drive operational rigor and discipline across service delivery • · Establish and maintain key operational standards for the business • · Transform individual execution into broader packaged plays and new standards • · Ensure consistent and articulate communication across all stakeholders
Benefits
• Estimated base salary $144K – $200K • Offers Equity • Offers Bonus • The anticipated base salary range for this position is between the amounts in the Compensation Tier. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Please enter your full name in the format: First Name, Middle Name (if applicable), then Last Name (e.g., John Michael Smith). • To keep your interview experience seamless and distraction-free, we use an AI Notetaker to record and transcribe our interviews. This helps interviewers focus fully on the conversation and ensures your responses are captured accurately. The recording will only be used internally for evaluation. Opting out will not impact your candidacy in any way. • Yes, I consent to be recorded • Opt out of recording • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the Black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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