Anteriad - Customer Success Manager- West

Remote - MT (Mountain)3w ago

Remote NA Software Customer Success Manager Team Management Product Marketing Qlik Salesforce Reporting

Requirements

• Independence: Must have the ability to work on his/her own without constant direction or supervision. • Self-Starter: He/she must be self-motivated and possess a strong work ethic to continually strive to put forth extra effort. • Motivated: Not satisfied with operating at the status quo, will continuously seek ways to improve their internal and external contributions to the team. • Must have strong oral and written communication and be able to articulate in a courteous manner. • Adaptability: Must be able to learn quickly and adapt to changing landscapes. • Must have strong problem analysis and problem-solving competencies. • Must be able to interact well with team members. • Ability to learn and operate SaaS platforms such as Salesforce, Qlik, Anteriad Marketing Cloud. • Our Values: • Lead & Learn We lead with unrivaled vision, innovation and execution, always learning and embracing new ways of doing things to stay out in front • Lead & Learn • Collaborate & Celebrate We build great things when we work together as one Anteriad team, celebrating our achievements – both great and small – along the way • Collaborate & Celebrate • Innovate & Inspire We are always looking for bold new ways to exceed the expectations of our customers and to inspire each other to even greater success • Innovate & Inspire • Do More & Do Good We go above and beyond in the service of our clients and colleagues, and the communities where we live • Do More & Do Good • Notice to California Applicants: We collect and process personal information as described in our California Applicant Privacy Notice, in compliance with the California Consumer Privacy Act (CCPA/CPRA). Please review the notice here: Anteriad Privacy Policy • Notice to California Applicants:

Responsibilities

• Reporting to the Director, Customer Success, he/she will be involved in all aspects of the internal/client support function for Anteriad. Specifically, this person will manage the following: • Internal and external client-facing resource available for Q and A on all details related to accounts. The ideal candidate will become the primary resource in this area for our customers, Sales Directors, and Operations team. • You will be responsible for working in tandem with our India and US Operations teams in order to ensure Anteriad can offer true customer support and customer insights. • Identifying and escalating situations requiring urgent attention. Situations requiring escalation could arise from both customer and internal inquiries at any stage of a potential, active, or completed campaign. • Work in tandem with sales to develop strategies to help customers see greater success with Anteriad and grow their investments. • You will become expert in utilizing and understanding Salesforce and Qlik, as well as proprietary platforms to execute daily work. • Responsible for all products sold within their team for both non enterprise and enterprise customers. • You are expected to understand customer motivations and use that understanding to improve their service campaign over campaign and quarter over quarter. • Executing and presenting a wide range of reports including check-ins, campaign summaries, and QBRs. • Assist Customer Success Managers, Sales Directors, Marketing, Operations, and the Anteriad Management teams in any support and projects as needed. • Utilize SFDC cases to track campaign status and offer pre-sales support activities • What You'll Bring:We seek a seasoned professional with 5 plus years of related experience in providing support, preferably in a demand generation and/or direct database marketing environment. Experience with database products and services are essential. The successful candidate must be an exceptional communicator with a strong team orientation and a skill for marketing integrated online and offline data-driven solutions to help drive market share and profitability. The following are personal qualities that will characterize the successful applicant:

Benefits

• Comprehensive medical (choice of 3 plans), dental and vision coverage • Company paid short-term disability, long term disability and life Insurance • Optional supplemental life, accident and critical illness insurance plans • 401K with company match • Flexible PTO and generous holiday schedule • Fully paid primary caregiver leave (12 weeks) & parental bonding leave (2 weeks)