Tekmetric - Customer Results Manager - Marketing
Requirements
• 1-2 years’ experience in Customer Onboarding or a customer facing function. • Team player mentality • Project Management Skills • Track record of proactively resolving escalated client service issues while sharing insights with the organization. • Work closely with the Customer Success team to solve problems collaboratively. • Bachelor’s degree Preferred
Responsibilities
• Become a Tekmetric Marketing Product Expert • Develop a deep understanding of the industry we serve and marketing efforts commonly utilized at shops. • Host onboarding calls in a group environment, while ensuring each customer is on track for launch. • Clearly communicate account setup requirements and expectations with customers. • Educate customers on Tekmetric Marketing capabilities, and best practices to simplify adoption and align expectations. • Work in a fast paced environment while ensuring customers receive superior service throughout their onboarding experience. • Collaborate with the sales, customer success, operations, support and engineering teams. • Leverage feedback for continuous improvement to the onboarding process • This is an exciting and rewarding role for anyone that wants to develop or even kick-start their career in customer success! There are many opportunities for career development and progression.
Benefits
• Health & Wellness That Have You Covered: • Enjoy the flexibility of remote work • Competitive base salaries that reflect your value. • Flexible PTO — No set number of days, just the trust to take the time you need. We genuinely encourage our team to disconnect and recharge. • Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones. • Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. • Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. • Investing in Your Future (and Present): • 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. • Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. • Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. • After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. • Keep growing with support for continuing education - we’re invested in your development. • Most importantly, we have a stellar team, a whole lot of fun, and work that actually matters to the shops and families we serve!
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