Blank Street - Assistant General Manager | Newcastle

• You are a hospitality-first operator who holds a high bar for standards and brings positive energy to every shift. You’re confident leading the floor in high-volume moments, and you’re excited to develop into a General Manager, growing your leadership and operational capability through learning by doing, with support and coaching from your OM/GM. • What You’ll Own • What You’ll Own • Hospitality Standards • Own every drink that leaves your store. Crafted to perfection, every time. • Keep your store immaculate, front and back of house. • Lead from the front and set the pace of every shift by jumping in where it matters most • People Leader • Coach Baristas and Shift Leads through hands-on, real-time feedback • Support training; partner with Field Trainers/your OM/GM to land skill-building. • Contribute to hiring by identifying talent, supporting recruitment activities • Nurture the next generation of Blank Street leaders, while ensuring those here for the shorter term feel developed and invested in. • Help build a positive, engaged team culture through recognition, consistency, and strong communication. • PnL Owner • Design each shift by station with precision, balancing labour productivity with demand. • Support labour productivity through strong deployment and rhythm. • Build commercial awareness: understand key drivers (labour, waste, sales) and how shift execution impacts results. • Support inventory discipline and waste reduction through great daily habits (rotation, standards, counts) under GM/OM guidance. • Change Maker • Spot inefficiencies and propose practical fixes; help implement improvements that stick. • Land initiatives well on shift: explain the “why”, coach the “how”, and reinforce until it becomes habit. • Bring solutions: surface issues, propose small improvements, and help test/roll out changes with GM/OM alignment. • Experience leading shifts in a high-volume stores • Strong standards mindset with comfort giving clear, kind feedback. • Ability to stay calm and organised under pressure, and to bring others into “flow state”.