Blank Street - General Manager | Birmingham

• We're looking for someone who is equal parts hospitality-first operator and entrepreneur. • As a hospitality-first operator, you hold yourself to a higher standard than anyone would ask of you, and coach the team in the same way. You obsess over the details, thrive in high-volume environments, are passionate about our products and, above all, care about delivering genuine moments of connection. • As an entrepreneur, you love building from scratch: hiring a team, setting a culture, opening the doors, and figuring out how to raise the bar from there. We're still building Blank Street as we go, and we look for people who are excited to build it with us. • What You'll Own • What You'll Own • Hospitality Leader • Hospitality Leader • Own every drink that leaves your store. Crafted to perfection, every time. • Keep your store immaculate, front and back of house. • Lead from the front and set the pace of every shift by jumping in where it matters most • People Leader • Own recruitment and hire only the highest-potential talent. • Train your team to become exceptional Blank Street baristas. • Nurture the next generation of Blank Street leaders, while ensuring those here for the shorter term feel developed and invested in. • Build a connected, engaged team through a welcoming environment and thoughtful team events. • PnL Owner • Design each shift by station with precision, balancing labour productivity with demand. • Oversee inventory, ordering, and waste with discipline. • Spot and execute tactical levers to drive store sales. • Change Maker • Lead rollout of new initiatives in your store(s). Land the "why" and "how" with your team, driving real adoption and enthusiasm. • Propose and test new ideas. Collaborate with your OM and HQ to pilot and refine • Who are you • 2+ years of experience leading operations in high-growth hospitality/consumer brands • Experienced hospitality manager with a background in high-volume environments. • Proven ability to build, train, and lead a team from the ground up. • Strong P&L understanding, from labour planning to inventory management. • Hands-on and highly action-oriented. • Genuine passion for coffee, matcha, and delivering great customer experiences