weave - Senior Product Manager, Messaging

• Own the product strategy, roadmap, and execution for Weave's messaging product area. • Lead product discovery by deeply understanding how practices and patients experience messaging today, identifying friction, unmet needs, and opportunities to deliver meaningful improvements. • Drive both customer-facing feature work (two-way messaging inbox and automated messages) and platform-level improvements (reliability, scalability, message delivery, integrations) with sound judgment on prioritization across both. • Define and deliver reusable messaging capabilities that can support multiple Weave products and workflows over time. • Prioritize the roadmap and drive execution, making clear calls on risk, sequencing, and business value — breaking work into staged deliveries that show early progress while advancing longer-term goals. • Partner closely with engineering to guide technical decisions, including tradeoffs around message delivery reliability, data consistency, and system performance. • Communicate product decisions, their risks, and business impact clearly to leadership and cross-functional partners. • Partner with integrations, feature teams, and other product areas to manage dependencies and shared platform evolution. • WHAT YOU WILL NEED TO ACCOMPLISH THE JOB • 8+ years of product management experience, with meaningful ownership across both customer-facing features and platform or infrastructure-adjacent product work. • AI-native approach and thinking to product management and problem solving including familiarity with various tools and options. • Strong product judgment — able to think in capabilities and systems, not just individual feature requests. • Deep empathy for end users, with a track record of translating user problems into product decisions that meaningfully improve the experience. • Ability to operate independently, make sound decisions, and create clarity in ambiguous environments. • Strong execution skills and a track record of driving complex cross-functional work from problem definition through delivery. • Ability to partner credibly with senior engineers on technical tradeoffs — including message delivery reliability, API design, and system performance. • Strong communication and storytelling skills, including the ability to explain both customer experience and platform decisions in business terms. • Ability to collaborate effectively with engineering, design, analytics, support, go-to-market teams, and peer product managers. • Familiarity with real-time or asynchronous communication systems, messaging infrastructure, or notification pipelines. • Comfort reading API documentation, technical specs, and system design discussions. • Ability to use data and observability tools to understand product health and user behavior, such as Grafana or similar. • WHAT WILL MAKE US LOVE YOU • Prior experience owning a high-volume, customer-facing communication product (messaging, notifications, inbox, or similar). • Experience with multi-channel communication systems (SMS, email, in-app, voice). • Experience in healthcare technology or similarly operationally complex and compliance-aware environments (e.g., HIPAA-adjacent messaging constraints). • Familiarity with AI-powered products and workflows (e.g., AI-assisted messaging, automated replies, generative AI applied to communication) and how they can improve customer-facing experiences. • Experience with integration-heavy products that span multiple systems or data sources. • Familiarity with data pipelines, message queuing, or event-driven systems. • Familiarity with distributed systems concepts and the tradeoffs that affect message reliability and delivery guarantees. • Strong instincts for when platform investment is needed versus when a pragmatic feature-level solution is the right call. • Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws. • At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.