SupplyHouse.com - Senior Product Manager
Requirements
• Bachelor's degree in Business, STEM, or a related field • 7+ years of product experience, with 5+ years serving in a similar role on a Product/Customer Experience Team • 2+ years of e-commerce industry experience • A track record of independently leading large, complex, cross-functional initiatives end to end • Strong data fluency, with the ability to turn Amplitude analytics, behavioral data, and A/B test results into roadmap decisions • Experience defining and running A/B tests and experimentation (e.g., Amplitude) and establishing project KPIs and performance monitoring plans • Experience with JIRA and Confluence, or equivalent tools, for documentation and scrum ceremonies • Proven leadership and mentorship skills, with a tendency to invest in colleagues and team growth and improve the effectiveness of others • Exceptional problem-solving skills and sound judgment on complex, ambiguous, and escalated decisions • Excellent written and verbal communication skills, including the ability to communicate complex insights to and influence senior stakeholders across departments • The ability to multi-task, reprioritize, and actively manage project timelines and deliverables • Exposure to applying AI/machine learning to commerce use cases (e.g., dynamic pricing, smart search, recommendations) • Demonstrated ownership of commercial outcomes such as conversion, revenue, or P&L • Familiarity with modern e-commerce platform architecture, including headless architecture, APIs, and enterprise commerce engines • Hands-on data querying with BigQuery or SQL • Experience with design and prototyping tools (Figma is a plus)
Responsibilities
• Provides strategic vision and leadership to our largest and most complex initiatives, resolving ambiguous, escalated, and cross-functional challenges with sound, independent judgment • Leads comprehensive user and market research to inform product strategy, validating insights through data analysis and customer and stakeholder interviews • Sets vision and strategic goals for complex projects, defines the experience architecture and desired outcomes across multiple user journeys, and adapts plans and documentation as business needs change • Owns commercial outcomes for the customer experience — connecting the product roadmap to financial goals and margin, and balancing customer acquisition cost against lifetime value • Drives conversion optimization across the funnel, including checkout friction, search relevance, and personalization • Translates Amplitude (or similar) analytics, behavioral data, and continuous A/B test results into actionable roadmap decisions • Partners with engineering on platform direction, including modern headless architecture, robust APIs, and enterprise commerce capabilities • Identifies and prioritizes opportunities to apply AI and machine learning — such as dynamic pricing, smart search, and recommendation engines • Owns and oversees the product backlog, requirements, and user stories across multiple projects, and improves the team’s documentation and delivery practices • Builds product documentation within JIRA and runs scrum ceremonies including sprint planning and sprint review • Leads UAT planning and execution and is ultimately responsible for testing and approval of implementation, ensuring stable, scalable delivery ahead of high-traffic peak seasons • Establishes project KPIs, develops A/B test and staged rollout plans, builds performance monitoring plans, and performs post-launch analysis to determine success and surface new opportunities • Communicates complex insights and outcomes to senior stakeholders, mentors and trains junior product managers, and influences and improves work across departments
Benefits
• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options • 401(k) with up to 4% company match • Paid vacation, sick time, and holidays • Company-paid basic life insurance and long-term disability • Discounted auto, home, and pet insurance programs • Flexible Spending Account (FSA) • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP) • Company-provided equipment and one-time $250 work from home stipend • $750 annual professional development budget • $25 monthly Grubhub credit • Company rewards and recognition program • We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments. • We empower ownership • We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy! • We promote work-life balance • We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget. • We support growth • We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more. • We give back • We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day. • We listen • Check us out and learn more at: https://www.supplyhouse.com/our-company! • Check us out and learn more at: • https://www.supplyhouse.com/our-company • Additional Details: • Additional Details: • Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations. • Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
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