Zapier - Sr. Product Manager
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Responsibilities
• Navigate Complexity & Drive Decisions • Own the product strategy for existing Chat and Knowledge surfaces: our Chatbots product and the synchronous chat experience in Agents (e.g., talking to an agent, tool calling). • Build a clear recommendation for how these pieces evolve, including implications for existing customers, revenue, and pricing. • Work through ambiguous organizational boundaries: align with the teams building adjacent products, secure buy-in from leadership, and turn competing priorities into a single, executable plan. • Execute With Clarity • Build business cases and success metrics for the path you recommend; secure resources and stakeholder commitment to execute. • Balance speed with care: move quickly to validate assumptions and reduce ambiguity, while protecting customer outcomes and revenue. • Communicate clearly and often so the rest of the company understands where Chat & Knowledge is going and why. • You have solid experience with AI or conversational product. You've shipped user-facing AI products, chatbots, knowledge tools, or similar. You don't need to have built the "vision" from scratch, but you do need to understand how these products work, what users expect, and how to make tough calls with incomplete information. • You have solid experience with AI or conversational product. • You're great at complicated organizational situations. You're energized by ambiguity that involves multiple teams, existing products, and legacy constraints. You can map stakeholders, gather input, and drive to a decision. You're the person who gets everyone aligned so execution can actually happen. • You're great at complicated organizational situations. • You're pragmatic and outcome-oriented. You prioritize ruthlessly, document tradeoffs, and follow through. You're comfortable saying "we're doing X, and here's why we're not doing Y yet." You care about measurable outcomes and clear next steps. • You're pragmatic and outcome-oriented. • You communicate well in a remote-first environment. Zapier is 100% remote and relies on async communication. You're effective at written updates, framing decisions for different audiences, and building momentum across teams you don't directly manage. • You communicate well in a remote-first environment. • You are available for team meetings between 10am - 5pm ET at least 3 days per week • Application Deadline: • The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. • Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
Benefits
• USABase Salary $174.2K – $261.2K • Offers Equity • Offers Bonus • CABase Salary CA$174.2K – CA$261.2K • Offers Equity • Offers Bonus • We believe all Zapiens should be rewarded competitively and equitably, using practices that are simple and transparent. This philosophy ensures we’re able to find, grow, and retain exceptional people from a broad range of backgrounds. Here’s how we define our compensation principles: • Competitive: Zapier pays well among the technology sector. • Equitable: Consistent pay practices; Pay for impact • Simple: Pay is well understood, and pay practices are built for scale. • Transparent: Zapiens know how pay works, including how their pay is determined. • A Candidate's compensation package is finalized once the interview process is concluded and accounts for demonstrated experience, job knowledge, skills, abilities, and internal equity. We use a business impact approach to base pay, which means we set pay for all Zapiens based on their demonstrated impact on Zapier’s success. In alignment with that philosophy, the upper half of a pay range is typically reserved for individuals who have consistently demonstrated a high impact in their current role and level while at Zapier.For more information on Zapier’s Total Rewards please click here. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please Note: We cannot accept more than one application per candidate per job. If you have applied to this job already, you will be unable to apply again for 90 days. • Please enter your legal first name as it appears on your government-issued ID. This is only used for official documentation and onboarding if hired. Otherwise, we’ll refer to you by your preferred name. • Please enter your legal last name as it appears on your government-issued ID. This is only used for official documentation and onboarding if hired. Otherwise, we’ll refer to you by your preferred name. • Please only enter your preferred first name • preferred first name • or drag and drop here • Due to regulatory and security reasons, there’s a small number of countries where we cannot have Zapier teammates based. Additionally, because Zapier is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas or transfers. Zapier teammates need to be authorized to work from their home location. • we do not sponsor visas or transfers • I am authorized to work in the country due to my nationality. • I am authorized to work in the country based on a valid work permit. I do not need a company to sponsor my visa. • I am authorized to work in the country based on a valid work permit. I will need to be sponsored by the company I work for. • I am not authorized to work in the country and will need visa support. • Online Job Ad or Job Board • Zapier's Talent Acquisition Team Outreach • That said, while Al can be a helpful assistant, your application should still reflect you. You have the opportunity to stand out by being specific, reflective and thoughtful about your own real experiences. • We value transparency and trust — and that starts from day one. We expect you to complete live interviews on your own. In our skills assessments, Al tools may be encouraged — we'll be interested in how you use them. • If we find that you have misrepresented yourself at any stage of the process, we'll remove you from consideration for this and future roles at Zapier. • Please select "Yes" to confirm your understanding and agreement. • Tell us about a user-facing AI chat product you’ve built and shipped. What problem did it solve, what was your role, and what impact did it have? • What was overlapping or unclear? • How did you evaluate the situation? • What decision did you drive (merge, sunset, reposition, etc.)? • What was the outcome? • How do you stay current with the fast-moving AI landscape, and how does that inform what you believe is worth building? Please share specific sources, workflows, or tools you rely on. • American Indian or Alaska Native • Black or African American • Hispanic or Latino • Native Hawaiian or Other Pacific Islander • Two or More Races • Non-Binary/Gender Non-Conforming • Prefer not to disclose • Straight or Heterosexual • Active Duty Wartime or Campaign Badge Veteran • Armed Forces Service Medal Veteran • Disabled Veteran • Recently Separated Veteran • I do not identify as a veteran • I do not identify as a person with a disability • Zapier may use Artificial Intelligence with this application. Learn more.
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