Qualified Health - Customer Program Manager
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Requirements
• Transform healthcare with us. • At Qualified Health, we’re redefining what’s possible with Generative AI in healthcare. Our infrastructure provides the guardrails for safe AI governance, healthcare-specific agent creation, and real-time algorithm monitoring—working alongside leading health systems to drive real change. • This is more than just a job. It’s an opportunity to build the future of AI in healthcare, solve complex challenges, and make a lasting impact on patient care. If you’re ambitious, innovative, and ready to move fast, we’d love to have you on board. • Education: Bachelor’s degree in Engineering, STEM, Business Administration, Information Technology, or a related field. A Master’s degree is preferred. • Education: • Required Experience: • Minimum of 2-4 years of experience in consulting, client engagement, and/or product management. • Proven track record of successfully managing client relationships and delivering complex projects. • Minimum of 2-4 years of experience in customer success, client engagement, account management, and/or product management within the healthcare provider industry. • Experience with data integration processes and understanding of various client data environments. • Experience working with AI technologies or healthcare IT solutions is highly desirable. • Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely. • Communication: • Interpersonal Skills: Strong interpersonal skills, with the ability to build and maintain positive relationships with clients and internal teams. • Problem-Solving: Proactive problem-solving abilities, with a focus on finding effective solutions to client challenges. • Problem-Solving: • Organizational Skills: Exceptional organizational and time management skills, with the ability to manage multiple projects simultaneously. • Adaptability: Flexibility and adaptability to work in a fast-paced, dynamic startup environment. • Adaptability: • Customer Focus: A strong customer-centric mindset, with a commitment to delivering exceptional value to clients. • Customer Focus: • Team Player: Collaborative team player who can work effectively with cross-functional teams to achieve common goals. • Team Player: • Self Starter: Ability to work independently with minimal supervision • Self Starter: • This role requires significant travel to healthcare client sites, often for extended engagements. Candidates should be prepared for up to 40% travel, depending on active projects. • 40% travel,
Responsibilities
• Serve as the primary liaison between Qualified Health and assigned clients. • Develop and manage against Partnership Plan including articulation of business goals, KPI definition and project plans. • Lead all client meetings, providing updates, gathering feedback, and ensuring alignment on project goals. • Coordinate and execute action items, ensuring timely delivery of project milestones. • Perform thorough workflow analysis, identification of critical areas for value creation, and provide additional requirements to product teams as necessary. • Identify new use cases and create business and product requirements that provide incremental value to the client. • Monitor project progress, identify potential issues, and implement creative solutions to deliver client value. • Develop and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction. • Continuously seek opportunities to improve client engagement processes. • Facilitate the data integration process in collaboration with engineering, understanding various client data environments and internal engineering team requirements to successfully deliver the product. • Collaborate with internal teams, including product development and engineering, to deliver solutions that meet client requirements. • Prepare and present regular status reports to clients and internal stakeholders.
Benefits
• This is an opportunity to join a fast-growing company and a world-class team that is poised to change the healthcare industry. We are a passionate, mission-driven team that is building a category-defining product. We are backed by premier investors and are looking for founding team members who are excited to do the best work of their careers. • Our employees are integral to achieving our goals so we are proud to offer competitive salaries with equity packages, robust medical/dental/vision insurance, flexible working hours, hybrid work options and an inclusive environment that fosters creativity and innovation. • Our Commitment to Diversity • The pay range for this role is between $175,00 and $200,000, and will depend on your skills, qualifications, and experience. This role is also eligible for equity and benefits.
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