Latitude IT Solutions - ServiceNow Business Analyst
Requirements
• 10+ years of experience in IT/business analysis, with a strong focus on process analysis and stakeholder engagement. • Proven experience with instance consolidation, including planning, execution, and optimization. • ITIL 4.0 certification with demonstrated expertise in applying ITIL best practices to enhance service delivery. • Strong analytical and problem-solving skills, with the ability to design innovative solutions to complex challenges. • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. • Experience working within NIH/HHS environments, with a deep understanding of their processes, policies, and mission. • Ability to develop and maintain detailed documentation, including business requirements, workflows, and system specifications. • Proven ability to manage multiple priorities and deliver results in a fast-paced environment. • Existing Public Trust Clearance or Ability to Obtain an NIH Badge • Experience with ServiceNow instance consolidation and optimization. • Familiarity with NIH-specific IT systems, tools, and technologies. • Advanced degree in Business Administration, Information Technology, or a related field. • Applicants selected will be subject to a Security Investigation and May need to Meet Requirements for Access to Protected and/or Classified Information • Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements.
Responsibilities
• Conduct detailed process analysis to identify inefficiencies, gaps, and opportunities for improvement across IT systems and workflows. • Collaborate with stakeholders across NIH/HHS to gather requirements, define business needs, and translate them into actionable technical solutions. • Lead efforts in instance consolidation, ensuring seamless integration and optimization of IT systems and platforms. • Develop and maintain comprehensive documentation, including business requirements, process workflows, and system specifications. • Facilitate stakeholder engagement sessions, workshops, and meetings to ensure alignment and buy-in for proposed solutions. • Provide expertise in ITIL 4.0 best practices to enhance service delivery and operational efficiency. • Support project teams in the implementation of IT solutions, ensuring alignment with business goals and compliance with NIH/HHS standards. • Monitor and report on project progress, risks, and outcomes to stakeholders and leadership. • Stay current with NIH/HHS policies, regulations, and industry trends to ensure solutions remain compliant and innovative.
Benefits
• Equity options mentioned as part of compensation benefits for veterans and service members within a federal sector company. Therefore: EQUITY BENEFITS EXISTING. • Insurance options mentioned as part of compensation benefits for veterans and service members within a federal sector company. Therefore: INSURANCE BENEFITS EXISTING. • Remote Work Options mentioned, indicating a preference for flexible working arrangements where possible within the company's policy framework. Therefore: REMOTE WORK OPTIONS EXISTING.
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