delinea - Renewals Manager
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Requirements
• BA/BS preferred or equivalent experience • 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer • Knowledge in privilege access management and cybersecurity best practices • Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. is a big plus • Comfortability interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level • Ability to understand high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution • Competency with Salesforce and Customer Success Management platforms • Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment • Excellent verbal and written communication skills
Responsibilities
• Be a licensing expert and understand all the owned assets within a given account • Strong understand of complex software quoting • Understanding of Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models • Work with professional services, technical support and regional sales team to ensure smooth onboarding of new customers • Work closely with customer on renewal during the Customer Journey for optimal retention. • Direct relationship with sales teams to drive expansions • Review client requests with technical support, product management and regional sales team and escalate as necessary • Identify at-risk accounts, and take appropriate action and/or escalate as needed • Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders • Proactively start the procurement / renewal process three months prior to the renewal date to ensure on-time renewals
Benefits
• We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. • We invest in people who are smart, self-motivated, and collaborative. • What we offer in return is meaningful work, a culture of innovation and great career progression. • At Delinea, our core values are STRONG and guide our behaviors and success: • Spirited - We bring energy and passion to everything we do • Trust - We act with integrity and deliver on our commitments • Respect - We listen, value different perspectives, and work as one team • Ownership - We take initiative and follow through • Nimble - We adapt quickly in a fast-changing environment • Global - We embrace diverse people and ideas to drive better outcomes • We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. • We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.
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