NICE - Lead DevOps Engineer(7:00 AM to 3:00 PM Shift)

• Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or a related field (or equivalent practical experience). • 4+ years of combined experience in application/production support, cloud operations, and/or software DevOps engineering in a high-availability SLA environment. • Demonstrated experience working as a contributor on a software engineering or platform team. • Strong proficiency with Linux and Unix environments; working knowledge of Windows Server administration. • Experience writing scripting languages — Python, PowerShell, and/or Perl — for automation, monitoring, and tooling. • Experience with distributed source control systems, preferably GitHub or BitBucket. • Solid understanding of application server technologies including Tomcat and SSH-based remote management. • Database experience with one or more of: SQL Server, Oracle, or MySQL — including querying, performance tuning, backup/restore, and lifecycle management. • Experience with application debugging, performance analysis, and scalability assessment. • Familiarity with standard application security compliance and best practices. • Knowledge of fault detection, RCA (Root Cause Analysis), and structured resolution processes. • Experience with Amazon Web Services (AWS) — core services for compute, storage, networking, and monitoring. • Database Administration: Structured and/or unstructured, indexing, performance tuning, backup/restore, data lifecycle management, scaling. • Layer 2/3 Networking: DNS, SSL/TLS, Load Balancing, IPv4 subnetting, firewalling, and CDN configuration. • Operating Systems & Virtualisation: Linux/Windows, containers, orchestration (Kubernetes), storage types and performance, monitoring, and capacity planning. • VoIP Administration: Signalling, encoding/decoding, protocols including SIP, RTP, Media Gateway, security, border controllers, and QoS. • You will have an advantage if you also have: • Familiarity with CI/CD automation tools such as Jenkins, CircleCI, Bamboo, or TFS Build. • Experience with release pipeline tooling — Concourse, Thoughtworks Go, Octopus Deploy, ElectricFlow, or XebiaLabs. • Experience with Docker containers, microservices architecture, and container orchestration (Kubernetes). • Experience with infrastructure automation tools: Ansible, Chef, Puppet, or AWS CloudFormation. • Experience with Artifactory or similar artifact repository management. • NICE product knowledge and/or implementation or support experience with NICE CXone or related platforms. • Knowledge of ETL processes and data pipeline management. • Call centre or telecoms industry experience.