docker - Delivery Program Manager, Professional Services

• Building a PS function from the ground up is rare. This is an opportunity to shape how Docker serves its most strategic customers, define what great looks like for technical delivery, and leave a lasting operational footprint on a high-growth organization. You will have broad scope, executive access, and the room to build something that matters. • What to Expect in the First 30 Days • Shadow: join scoping calls and review active projects. • Audit the existing SOW process and template library to identify gaps in standardization, approval routing, and tracking. • Meet your key partners: Sales Engineers, Solution Architects, Forward Deployed Engineers, Technical Account Managers, Finance and Legal. • What to Expect in the First 60 Days • Manage first customer engagement directly, with support from the existing team. • Identify the highest-priority SOW template gaps for standardization. • Document the current delivery framework as it exists today capturing what's working, and what needs to change. • Autonomously managing customer engagements. • Support leadership with quarterly review cycles on active engagements and retrospectives. • Translate process gaps into actionable workstreams with clear owners, timelines, and accountability. • Docker does not offer visa sponsorship for this role. • EU: €74.2K – €106K + equity • ______________________________________________________________________ • Open vacancy: This posting is for an existing open role. • AI in hiring: Docker may use AI-assisted tools during our recruiting process. • Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent. • Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration. • Flexibility that fits your life – We trust you to manage your schedule while delivering great work. • Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break. • Home office support – Set up your workspace for comfort and success. • Technology stipend – Equivalent to US$100 net per month to help support your work. • Learning & development – Annual stipend for conferences, courses, certifications, and continued learning. • Parental leave – 16 weeks of paid parental leave after six months of employment. • Equity for all full-time employees – Share in Docker's long-term success as we continue to grow. • Comprehensive benefits – Medical, retirement, and paid holidays vary by country. • Docker swag – Because representing the whale never gets old.