ZayZoon - Team Lead, Customer Care
Requirements
• 4+ years of experience in a support environment with inbound communication • 2+ years of people leadership experience where you were responsible for managing performance • Process Improvement & change management experience • Excellent communication skills and the ability to tailor messaging for technical and non-technical audiences. • Experience with Intercom, ZenDesk, JIRA, and HubSpot (or similar) • Research shows that while men apply to jobs when they meet an average of 60% of listed criteria, women and other marginalized folks tend to only apply when they check every box. Think you have what it takes, but not sure you check every box? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit!
Benefits
• Permanently Remote: Work from a desk, a coffee shop, or in the great outdoors - our jobs are fully remote, forever • Permanently Remote: • Flexible Time Off: Whether it's a longer vacation to explore new horizons, a series of short breaks for regular rejuvenation, or stepping away for a new level of mastery in a skillset – our “You-do-You” time off program caters to the diverse and evolving lifestyles of our team with a maximum of 5 weeks vacation • Flexible Time Off: • Instant Benefits: All full-time employees get access to medical, vision, and dental benefits from their very first day including increased mental health coverage and a wellness stipend • Plus: Inclusive parental leave top-up, earned wage access, real time market data for salaries, a supportive culture for lifelong learners and more • Plus: • What you can expect from us: • Every application will be reviewed by our team - we're committed to giving each application the attention it deserves because we know how important this step is for you. We want to make sure you're always in the loop and will respond to every application. • So go ahead and hit that apply button with confidence, knowing that we’re here for you every step of the way! We can't wait to hear from you.
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