• Run the division day-to-day across four desks: Contracts, Procurement / Sourcing, Certifications, and Risk & Compliance.
• Own the shared intake / ticketing queue: Ensure triage of requests, assignments to each owner, and hold the team to service commitments (acknowledgment, initial outreach, resolution).
• Manage and coordinate the 1099 contractor team on the contracts, procurement, and compliance desks, setting priorities, standards, and deadlines.
• Serve as the main point of contact and escalation POC for requests; keep clients and leadership informed.
• Run engagements from discovery through execution and close: discovery calls, action plans, and follow-through.
• Keep the company's and clients' certifications and accreditations current and ensure government-contract compliance obligations are met.
• Maintain policies and procedures and run a standing governance-and-risk cadence across the desks.
• Identify when a matter needs legal support and engage Legal with the right context; loop in the President on material items.
• Report on queue health, turnaround, and risk to the President.
• Maintain an objective governance-and-risk review independent of day-to-day delivery.