paxos - Compliance KYC Manager

• Lead day-to-day KYC operations across customer onboarding and ongoing due diligence, managing queues, priorities, quality, and turnaround times. • Be hands-on in complex case reviews and escalations, applying sound, risk-based judgment and ensuring decisions are clearly documented. • Manage and develop the KYC team through coaching, training, performance feedback, and capacity planning across operational and project commitments. • Own and maintain policies, procedures, and operational guidance, ensuring they reflect applicable requirements and support consistent execution. • Partner with Product, Engineering, Data, and business teams to resolve challenges, evaluate creative and practical solutions, and communicate priorities, dependencies, and trade-offs. • Build and maintain relationships with Paxos’ enterprise partners and customers and their Compliance teams. • Identify control gaps and lead issue remediation, including root cause analysis, corrective action planning, implementation, evidence retention, and validation support. • Participate in internal and external audits and regulatory examinations, preparing documentation, explaining processes and controls, and coordinating timely, accurate responses. • Manage KYC vendor relationships, including service performance, issue escalation, capability assessments, and coordination of enhancements. • Drive improvements to KYC tooling and workflows, defining requirements, supporting user acceptance testing, and ensuring successful implementation and team adoption. • Identify opportunities to improve efficiency and control effectiveness through automation and appropriately governed AI use. • Develop and report operational metrics to senior management, highlighting performance trends, quality, backlog aging, remediation progress, emerging risks, and resource needs. • Support the Compliance Operations team through occasional weekend duty, as business needs require