NICE - Commercial Business Partner, International

• Extensive experience in Customer Success, Delivery, Consulting, or Partner‑led roles within enterprise SaaS, CX, analytics, or regulated technology environments. • Proven experience designing and running customer success or partner operating models, not just managing accounts. • designing and running customer success or partner operating models • Strong background working with enterprise and regulated customers, including complex stakeholders and governance. • enterprise and regulated customers • Demonstrated success supporting or enabling delivery and scale (GSIs, consultancies, resellers, delivery partners). • delivery and scale • Leadership & execution • Comfortable operating as a senior individual contributor (discovery, workshops, exec conversations). • senior individual contributor • Equally strong as a leader, setting direction, defining metrics, establishing cadence, and driving accountability. • leader • Ability to navigate and influence matrixed, global organisations. • matrixed, global organisations • Commercial & analytical strength • Strong commercial acumen, with experience supporting pipeline, expansion, and long‑term account value. • Data‑driven mindset with the ability to build scorecards, dashboards, and performance visibility across adoption, readiness, and outcomes. • scorecards, dashboards, and performance visibility • Communication & presence • Executive‑level communication skills, able to engage credibly with customer, partner, and internal leadership. • Able to translate complex platforms and data into clear, outcome‑focused narratives. • clear, outcome‑focused narratives • You’ll stand out if you also have • Experience across multiple CX or contact‑centre platforms (Interaction Analytics, WFM, QM, Automation, etc.). • Background in change management, operating model design, or enterprise transformation. • change management, operating model design, or enterprise transformation • Experience influencing product strategy through structured customer and partner feedback. • product strategy • Track record of building reusable success assets: playbooks, runbooks, reference architectures, and enablement programmes.