Cision - Data Operations Team Lead

Remote - India1mo ago

Requirements

• 5+ years of experience in data operations, data management, data governance, business operations, or a related field. • Experience leading or mentoring analyst-level team members, with demonstrated people leadership and coaching capability. • Strong understanding of data management and data governance principles, including data quality, stewardship, controls, documentation, and standardization. • Hands-on technical experience working with Databricks, Salesforce, and SQL. • Strong analytical and problem-solving skills, with the ability to identify root causes and drive practical solutions. • Experience working across business and technical teams to translate requirements into operational improvements. • Ability to manage multiple priorities and deliver results in a fast-paced, evolving environment. • Strong communication skills, with the ability to explain technical concepts clearly to non-technical stakeholders. • High attention to detail and commitment to accuracy, consistency, and process discipline. • Bachelor’s degree in business, Information Systems, Computer Science, Data Analytics, or a related field, or equivalent practical experience. • Experience supporting enterprise data platforms, CRM processes, or operational reporting environments. • Familiarity with data pipelines, process automation, workflow optimization, or data architecture concepts. • Experience building governance routines, quality frameworks, or data operating models. • Knowledge of reporting tools, dashboards, and KPI development. • Experience working in a cross-functional environment with operations, IT, finance, or go-to-market teams. • Comfort operating as both a strategic thinker and a hands-on problem solver. • Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them. • CisionOne • Brandwatch • PR Newswire • Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

Responsibilities

• Lead, coach, and develop a team of analyst-level employees, setting clear priorities, goals, and performance expectations. • Own and oversee core data operations processes, ensuring timely, accurate, and consistent execution across systems and workflows. • Establish and strengthen data governance practices, including data definitions, standards, quality controls, stewardship, and issue resolution. • Partner with business, operations, and technical teams to identify data gaps, process inefficiencies, and opportunities to improve data integrity and usability. • Support the design, implementation, and continuous improvement of scalable data processes, controls, and documentation. • Monitor data quality and operational performance through metrics, reporting, and ongoing root cause analysis. • Work hands-on with data platforms and systems, including Databricks, Salesforce, and SQL-based environments, to support analysis, troubleshooting, and process optimization. • Translate business requirements into operational data needs and collaborate with technical partners to implement sustainable solutions. • Ensure data is managed in alignment with governance, privacy, compliance, and security requirements. • Create and maintain clear operating procedures, process documentation, and governance artifacts to support consistency and scalability. • Act as an escalation point for data issues and help drive resolution across teams and systems. • Support change management and adoption of new tools, processes, and governance standards across the team.