Cresta - Principal Partner Solutions Consultant
Requirements
• 10+ years of experience in customer-facing roles, including 5+ years in technical pre-sales within high-growth SaaS or AI environments. • 5+ years of experience working in the Contact Center space • Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments. • Demonstrated ability to develop deep platform expertise and engage effectively with both technical and executive audiences. • Ability to translate business requirements into technical solutions. • Proven ability to work cross-functionally with Sales, Product, and Engineering teams. • Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences. • Strong project management and organizational skills.
Responsibilities
• Platform Expertise and Guidance • Serve as a trusted advisor and platform expert, connecting technical capabilities to strategic business outcomes for partners and customers. • Connect the dots between platform functionality and the outcomes it can drive for partners and their end customers • Drive partner success through executive presentations, solution demonstrations, strategic asset creation, and technical presales support. • Create and deliver executive-ready presentations that translate complex technical concepts into clear business outcomes, adapting messaging and depth for partner, customer, and executive stakeholders • Go-to-Market & Revenue Acceleration • Directly support the partnerships sales team by collaborating on individual partner opportunities to provide tactical guidance • Develop scalable messaging, enablement content, and solution frameworks that accelerate partner-led revenue growth. • Lead strategic solution design discussions and serve as the escalation point for complex partner opportunities, technical challenges, and product feedback. • Partner Strategy and Enablement • Cultivate trusted relationships with strategic partners including GSIs, BPOs, and technology partners • Collaborate with potential and existing partner relationships to provide direct support through strategic platform guidance and solving tactical challenges • Help enable partners on value proposition, solution capabilities, and technical positioning for current and future products • Contribute to scalable partner solution frameworks, best practices, and enablement assets that increase partner self-sufficiency and accelerate joint customer success. • Cross-Functional Collaboration • Influence and align stakeholders across Partner Sales, Direct Sales, Partner Enablement, Product, and Solution Engineering to execute and scale Cresta's partner strategy. • Work closely with the Partnerships team to continuously identify challenges, recommend solutions, and improve Cresta's partner program and offerings • Stay connected in a fast-paced environment that continuously changes product capabilities and roadmap, competitive landscape and strategy, and best practices to maximize our success as a company
Benefits
• Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. • The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. • This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed. • OTE Range: $220,000 - $250,000 + offers Equity • OTE Range: • Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [email protected] (if you are opting out, please use the subject ‘Opt-Out’ in your email).Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. • Our use of AI in recruiting: • Recording & AI transcription: • Recruiting impersonation scams:
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