Cresta - Principal Partner Solutions Consultant
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Requirements
• 10+ years of experience in customer-facing roles, including 5+ years in technical pre-sales within high-growth SaaS or AI environments. • 5+ years of experience working in the Contact Center space • Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments. • Demonstrated ability to develop deep platform expertise and engage effectively with both technical and executive audiences. • Ability to translate business requirements into technical solutions. • Proven ability to work cross-functionally with Sales, Product, and Engineering teams. • Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences. • Strong project management and organizational skills.
Responsibilities
• Platform Expertise and Guidance • Serve as a trusted advisor and platform expert, connecting technical capabilities to strategic business outcomes for partners and customers. • Connect the dots between platform functionality and the outcomes it can drive for partners and their end customers • Drive partner success through executive presentations, solution demonstrations, strategic asset creation, and technical presales support. • Create and deliver executive-ready presentations that translate complex technical concepts into clear business outcomes, adapting messaging and depth for partner, customer, and executive stakeholders • Go-to-Market & Revenue Acceleration • Directly support the partnerships sales team by collaborating on individual partner opportunities to provide tactical guidance • Develop scalable messaging, enablement content, and solution frameworks that accelerate partner-led revenue growth. • Lead strategic solution design discussions and serve as the escalation point for complex partner opportunities, technical challenges, and product feedback. • Partner Strategy and Enablement • Cultivate trusted relationships with strategic partners including GSIs, BPOs, and technology partners • Collaborate with potential and existing partner relationships to provide direct support through strategic platform guidance and solving tactical challenges • Help enable partners on value proposition, solution capabilities, and technical positioning for current and future products • Contribute to scalable partner solution frameworks, best practices, and enablement assets that increase partner self-sufficiency and accelerate joint customer success. • Cross-Functional Collaboration • Influence and align stakeholders across Partner Sales, Direct Sales, Partner Enablement, Product, and Solution Engineering to execute and scale Cresta's partner strategy. • Work closely with the Partnerships team to continuously identify challenges, recommend solutions, and improve Cresta's partner program and offerings • Stay connected in a fast-paced environment that continuously changes product capabilities and roadmap, competitive landscape and strategy, and best practices to maximize our success as a company
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