filigran - Customer Success Manager (Singapore) - Woman/ Man /Non Binary

• Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal • Build strong, proactive relationships with customers across Southeast Asia • Identify and support opportunities for upsell and cross-sell in partnership with Sales • Coordinate with internal teams to resolve customer issues quickly and effectively • Collaborate with Customer Support Engineers to ensure seamless communication and delivery • Collect and share customer feedback to improve product and service quality • Track success metrics and use data to inform customer strategy and engagement • 🤝 WHO YOU’LL WORK WITH • You will report to the Head of Customer Success • Work closely with Customer Support Engineers (CSEs), Sales, Product, and Engineering • Partner with regional teams to serve a diverse Southeast Asian customer base • Collaborate cross-functionally to ensure high customer satisfaction and retention • 🧬 PROFILE WE’RE LOOKING FOR • 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech • Based in Singapore with experience supporting regional customers in Southeast Asia • Strong technical aptitude and ability to work with tools like OpenCTI or OpenBAS (training available) • Excellent communication skills and comfort working in English-first environments • Comfortable in a remote, async-first culture • Experience with CRM/CSM tools, customer journey tracking, and success metrics • Familiarity with the cybersecurity sector, especially threat intelligence, is a plus • Bonus: Fluency in an additional language (Mandarin, Japanese, etc.) • 🌱 WHY JOIN FILIGRAN? MORE THAN JUST A JOB. • We’re a fast-growing, global, and fully remote company building open-source cybersecurity solutions, increasingly powered by AI, to help defense teams anticipate threats and act faster. • ⭐ What we believe • We believe we do work that matters, uniting defenders into a global community to make security more open, resilient & collaborative. • We do work that matters by combining strong engineering standards with emerging technologies, including AI, to move faster and smarter. • 🧭 What guides us • We make our work matter by building a culture grounded in our CORE values of Cohesion, Openness, Responsibility, and Equity. The principles that guide how we make decisions, treat people, and grow together, especially when no one’s watching.