iru - Customer Success Manager, Enterprise, EMEA
Requirements
• 3–6+ years of customer success or account management experience in SaaS • Experience managing enterprise or strategic accounts (high ACV, complex orgs) • Experience working across EMEA markets and multi-country environments • Strong executive presence and consultative approach • Excellent communication, stakeholder management, and presentation skills • Ability to operate in a fast-paced, high-growth environment
Responsibilities
• Manage a portfolio of enterprise customers across EMEA • Build relationships with executive stakeholders across multiple regions • Develop and execute tailored success plans aligned to business goals • Lead onboarding, enablement, and executive business reviews • Drive adoption, ROI, and long-term customer value • Identify and drive expansion opportunities with Sales • Navigate complex, multi-country account structures • Act as the voice of the customer to influence internal strategy
Benefits
• Hybrid work environment (3 days in office per week) • 100% private healthcare coverage reimbursement for individual and dependents • HealthShield Cash Plan • Workplace Pension (Employer 4%/ Employee 5% of gross salary) • Equity for full-time employees • Iru Wellness Week off first week in July • Up to 16 weeks paid leave for new parents • Paid Family and Medical Leave • Modern Health - Mental Health Benefits - Individual and Dependents • Working Advantage Employee Discounts • Gym membership • In-office lunch stipend provided • Exciting opportunities for career growth • We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
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