hackerone - Customer Success Manager, EMEA
Requirements
• 5+ years of experience in Customer Success, Technical Account Management, Professional Services, Security Services, or a related customer-facing role. • Experience managing customer relationships and driving successful outcomes across multiple accounts simultaneously. • Working knowledge of cybersecurity fundamentals, including vulnerability management, security operations, cloud technologies, and security program management. • Strong project management, communication, presentation, and stakeholder management skills with the ability to communicate technical concepts to both technical and non-technical audiences. • Ability to travel to customers and events on a quarterly basis. • Additional MEA language proficiency. • Experience supporting enterprise SaaS, cybersecurity, or security services customers. • Familiarity with bug bounty, vulnerability disclosure, penetration testing, or broader
Responsibilities
• Apply First Principles Problem Solving to understand customer objectives, identify root causes of challenges, and develop practical solutions that drive successful security program outcomes. • Use Data-Driven Decision Making to analyze program performance, deliver benchmarking and actionable insights, and help customers make informed decisions about their security programs. • Demonstrate AI First thinking by leveraging AI-powered tools to improve productivity, customer engagement, and program delivery while sharing successful practices with teammates. • Practice Change Agility by adapting quickly to evolving customer requirements, security priorities, and platform capabilities while maintaining momentum toward desired outcomes. • Manage a portfolio of customer accounts throughout the customer lifecycle, including onboarding, adoption, renewal, and program expansion. • Serve as the primary liaison between customers and internal teams including Sales, Product, Engineering, Marketing, and Support to ensure customer requirements and milestones are successfully achieved. • Support customer escalations and facilitate resolution of issues, including hacker-customer mediations when necessary, while maintaining clear communication and customer trust. • Deliver executive business reviews, strategic presentations, and customer training sessions that demonstrate the value of HackerOne services and progress toward customer security objectives. • Advocate for customers by gathering feedback, identifying opportunities for product improvement, and contributing to enhancements in the customer experience. • Contribute to the continued refinement and evolution of HackerOne's Customer Success methodologies and best practices.
Benefits
• UK Tier£57K – £64K • Offers Equity • Offers Commission • HackerOne Pay Transparency • HackerOne defaults to disclosure in its pay transparency approach. All jobs are posted with the target hiring range, which is a subset of the full pay range for that role. We expect offers to be made within the target hiring range based on the selected candidate’s alignment to functional requirements for the role and our Talent and Leadership Principles. • Our U.S. compensation structure is based on the cost of labor by hub location. Candidates are assigned to a pay tier based on the hub they are aligned to. • Tier Locations • If you meet the criteria of the job requirements, we encourage you to apply. Our Talent Acquisition team can answer any salary-related questions you may have during the process. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please enter your first and last name • or drag and drop here • REQUIRED: Enter your city, region/state, and country
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