kustomer - Customer Success Manager (UK- London)

• Bachelor's degree or equivalent professional experience • 5+ years of Customer Success or Account Management with a technical SaaS product • Solid industry and/or technical domain knowledge in two or more of the following: SaaS, CRM, CX/Support Software, or APIs • Experience owning a book of business, including negotiating customer renewals and driving expansion revenue • Effective communication and interpersonal skills, with the ability to inspire both clients and teammates • Highly organized, with strong project management instincts – formal PM experience is a plus • A natural ability to build rapport quickly with individuals and teams, and to spot opportunities to make processes easier • Experience advocating for customer needs internally and driving cross-functional teams to solutions • Creative problem-solving skills and the ability to thrive in ambiguous situations • Comfort using data to identify patterns and inform recommendations for product or process improvements • Deep empathy for the people you work with; you identify with their challenges, and your drive to help them succeed is evident in every interaction • HIPAA Compliance • All roles at Kustomer may involve handling sensitive personal data.