elevenlabs - Customer Success - Southern Europe
Requirements
• 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Southern Europe region • Proven experience of owning and managing a defined Book of Business • Fluent in Spanish and/or Italian (preference for both), and English • Proven experience working across the Southern Europe market. Knowledge of the landscape and cultural nuances • Familiarity and experience with building and deploying AI agents • Strong builder mindset - you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes • Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs • Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams • Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals • Excellent problem-solving, technical, and analytical skills to address customer needs and concerns • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization • Self-motivated and able to work independently in a remote or distributed team environment • This role is remote-first, so it can be executed from anywhere in Spain or Italy. If you prefer, you can work from our office in Madrid or fully remote in Italy.
Responsibilities
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. • You'll run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents. You'll advise customers on production deployment, not just theory, digging into usage and performance data to catch friction early and keep adoption moving. • You'll also own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion. You'll spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.
Benefits
• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
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