Immersive - Senior Customer Success Manager - Remote within UK

• Partner with our customers to ensure effective onboarding - setting them up for success • Create and execute a communications plan to engage effectively throughout the customer journey • Partner with senior stakeholders to align strategy and build programs for customers, with objectives and measurable outcomes • Collaborate with our product and customer support team to share new features • Elevate our brand within our customer base mapping out upsell and cross-sell opportunities in partnership with sales to increase account penetration • Monitor CSAT and resolve concerns with the assistance of internal teams. • Sounds good? We’d love to hear from you if you have proven experience in the following areas: • Proven experience & tenure in senior Customer Success, account management, or equivalent within a SaaS environment. Experience in Cybersecurity or Cyber Risk Management is strongly preferred • Exceptional planning, presentation, and written communication skills. • Experience in implementing customer solutions and client management • Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organisational skills • Ability to maintain a high-valued outcome-based relationship with a diverse customer profile base • Immersive’s growth has been fuelled by our values that underpin everything we do, here's how they relate to this role: • Driven - We push the boundaries of innovation, acting swiftly to achieve ambitious outcomes. Our drive embodies a culture of ambition, where challenges are stepping stones to excellence. • Driven • Inclusive - Our strength lies in diversity, fostering a culture where every individual contributes to our collective strength. We champion open dialogue and empathy, ensuring a collaborative, inclusive workplace. • Inclusive • Customer Centric - We seek to develop deep relationships with our customers to help them achieve their business outcomes. We exceed our customers and partners' expectations by crafting products, services and experiences that surprise, delight and ensure they feel valued and supported every day. • Customer Centric • One Team - We are a talented global team working together to achieve our vision. Central to our ethos, resilience means adapting and thriving in adversity. It guides our innovation, ensuring we and our clients are prepared for the future. • One Team - • We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work. Excited by the above? We’re ready to receive your application! • As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work: • Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and your birthday off • The longer you are with Immersive, the more holiday days you get, up to a maximum of 30 days after five years of service • Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, private healthcare plan and more • Career and learning development through the platform, a dedicated professional development fund and our ‘Learn Anything’ fund - which enables you to learn anything that’s not work! • Recognition & Rewards for doing great work and living our values and behaviours • Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours • We have a vibrant team culture with team events throughout the year. Our socials have included everything from pottery painting and paper mask making, to dungeons and dragons! • When you do visit the UK hub, getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike • Find out more about life at Immersive Labs https://careers.immersivelabs.com • Cyber threats wait for no one and neither should you. Apply now! • If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page. • If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated