Lean Technologies - Senior Customer Success Manager
Requirements
• Direct experience working with trading platforms, brokerages, crypto exchanges, gaming companies, or other high-frequency transaction businesses as a Customer Success Manager. • Strong understanding of: • Real-time payment flows and funding mechanisms • Deposit/withdrawal optimisation and conversion drivers • Wallet infrastructure and reconciliation • Fraud, chargebacks, and risk mitigation in high-volume environments • KYC/AML and regulatory considerations • Senior-level Customer Success experience managing enterprise or strategic accounts with material revenue and operational complexity. Ability to operate credibly with C-suite, founders, and senior operators. • Commercial mindset, comfortable owning renewals, expansions, and revenue outcomes. • Strong cross-functional influence across Product, Engineering, Sales, and Ops. • Operator mindset: structured, detail-oriented, and calm under pressure in high-throughput environments. • Experience in MENA experience is a plus. • NB. While we think the above experience could be important, we’re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!!
Benefits
• We’re building the financial infrastructure for MENA. Not as a slogan, as a fact. • Since 2019, we’ve become the first regulated Open Banking and Open Finance company operating across the UAE and Saudi Arabia. We’ve processed billions of dollars. We connect millions of accounts. We enable companies like Binance, Careem, and Etisalat to build products that were previously impossible in this region. • Our recent $67.5M Series B from General Catalyst and Sequoia isn’t just validation: it’s fuel. We’re expanding into new markets, launching new products, and setting the pace for what financial innovation looks like in MENA. • We solve hard problems. We move fast. We hold ourselves to a high standard. And we’re looking for people who’ve done this before to help us do it right. • If you’re motivated by building something that lasts, not just something that scales, Lean is where you need to be. • Not only do we offer competitive salaries, private healthcare, and flexible office hours, but we also insist that every member of the team hold a meaningful equity stake in the business to ensure long-term alignment. We'd love you to join us for this journey! • Lean is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. • When applying for a job at Lean Technologies, we will need to collect, use and share Personal Data about you with different members of our team during the application process. This may mean transferring your data to members of the team in one of our office locations worldwide outside of the country you are in. Please refer to our Privacy Notice on our website for more information about how we may use and store your Personal Data
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