choco - Customer Success Manager (German Speaking)

• 2-4 years of experience in Customer Success, Account Management, or another customer-facing role where you've owned customer relationships and commercial outcomes. • Experience managing a portfolio of customers with responsibility for retention, renewals, and growth. • A builder mindset - you enjoy working through ambiguity, creating scalable processes, and tackling new challenges rather than operating in a highly structured environment. • Strong commercial judgment and the ability to balance customer needs with business impact. • Excellent communication skills, with the ability to build trusted relationships and explain technical concepts in a clear, practical way. • Native in German and English (C1/C2), both written and spoken. • Work on digitalizing core operating systems for food distributors, automating orders, sales and payments in a system that still largely runs on calls and spreadsheets. • Work with an AI product with proven product–market fit, already embedded in distributor workflows and directly affecting order accuracy, speed, and margins. • Join a global team across 6 countries and 40+ nationalities, building a company that has raised $300M+ and reached unicorn status (~$1.2B valuation) with the ambition to define this category end-to-end. • In return, you get real ownership, equity, and the support to do your best work, including competitive compensation, health and wellbeing support, and long-term benefits like a sabbatical (all localized by office). • Collaborate with people who want to own outcomes in a messy, real-world system and make it work at scale. • If you want to work on real problems, take ownership, and raise the bar, we should talk.