Planet - Customer Success Manager, Commercial Markets
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Requirements
• 4+ years of experience in Customer Success, Account Management, or a strategic customer-facing role. • Bachelor's degree in a relevant field. • Good working knowledge of remote sensing, GIS, or geospatial imagery products, with the ability to bridge technical workflows with commercial value. • A track record of acting as a thought partner by asking reframing questions that probe client motivations, pressures, and business context • A solid understanding of commercial business models (how clients make money, industry market shifts, and regulatory changes) and the ability to weigh the trade-offs of customer requests. • Exceptional ability to read the room, pick up on what a customer is not saying, and adjust your tone, depth, and brevity depending on whether you are speaking with a technical lead or an executive. • Excellent verbal and written communication skills in English, with a professional presence that earns trust. • Flexibility to support global business needs, including availability for US calls. • Willingness to travel to connect with customers and internal teams. • What Makes You Stand Out: • Working proficiency in another European language. • 2+ years of technical experience working directly in GIS or remote sensing. • Application Deadline: • September 10, 2026 by 11:59p / 23:59 CET (Central European Time)
Benefits
• These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. • Paid time off including vacation, holidays and company-wide days off • Employee Wellness Program • Monthly Phone and Internet Reimbursement • Tuition Reimbursement and access to LinkedIn Learning • Volunteering Paid Time Off • San Francisco Fair Chance OrdinancePursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. • San Francisco Fair Chance Ordinance • Why we care so much about Belonging. We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.
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