octoenergy - Client Success Executive

London (GB)1mo ago

In Office Mid EMEA Software Customer Success Manager Account Management Reporting Customer Success Close

Requirements

• At least 2-5 years of experience in account management or client success (SaaS desirable) • A genuine passion for delivering awesome client experiences and driving sustainability goals • Comfortable speaking with businesses and experience liaising with senior stakeholders • Fantastic written communication skills with the ability to vary your tone based on the recipient • You thrive in a fast-paced environment and can manage multiple priorities • A quick and independent learner, energised by autonomy and responsibility • A calm and experienced operational mindset: able to plan ahead, scope, evaluate, implement • A knack for detail and a desire to see things through to completion • Comfortable working through ambiguity and solving problems with a practical, structured approach. • Experience in a fast-paced, high-growth environment is a bonus.

Responsibilities

• Own Relationships: Be the trusted day-to-day partner for a portfolio of large fleet customers, supporting them throughout their electrification journey. • Deliver Great Experiences: Build strong relationships through regular check-ins, quarterly reviews, and proactive support. • Drive Growth: Keep a close eye on account health, spot opportunities to grow accounts, and help customers get the most from our products. • Track Success: Share meaningful insights and reporting to help customers understand their electrification progress and impact. • Smooth Onboarding: Own the handover from Sales to Customer Success, making sure every customer gets off to a brilliant start. • Set Customers Up for Success: Work with customers to define growth goals and key milestones on their electrification journey. • Champion the Customer: Be the voice of your customers, sharing feedback with the wider Octopus Fleet team to improve their experience. • Shape the Product: Turn customer feedback into ideas that help evolve our products and keep pace with the fast-moving electrification market.

Benefits

• 🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were recently named the UK's top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership • 🎁 Visit our UK perks hub - Octopus Employee Benefits • If this sounds like you then we'd love to hear from you. 🚀 • P.S. Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at [email protected] and we’d love to help! • Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!