spruce - Customer Success Manager

London, England, United Kingdom - Hybrid£40/hour+ Equity2mo ago

In Office Mid EMEA Customer Success Manager Customer Success

Requirements

• You'll have at least 2 years work experience and you'll ideally be: • Relentlessly proactive — you naturally take responsibility, are always pushing to make things better, and just want to crack on and get stuff done. • A natural "people person" — you love working with people, find it easy to warm to them and quickly put them at ease. • A brilliant communicator — you write compelling, concise copy and can explain complex concepts simply. • Deeply curious — you're interested in the world and people around you, want to understand how and why things work the way they do, and you love getting stuck into the detail. • … and you'll hopefully also love heat pumps! 🤓

Benefits

• 💰 Base salary £40–60k, plus 20% on-target bonus (£50k–£72k OTE) • 🍰 Slice of equity (options) in the company • 🏖️ 33 days holiday and opportunity to work from abroad for another 30 days each year • 🏡 Hybrid working: Min. 3 days in-person a week (London or Bristol) • 👧 Workplace Nursery Benefit scheme (YellowNest https://www.yellownest.co.uk/parent) • 🚲 Cycle to Work scheme • 👨‍👩‍👧‍👦 Brilliant team to learn from and massive opportunity to grow • 🌍 Meaningful, impactful work that genuinely improves the world. • WORKING AT SPRUCE • We're currently a close-knit team split between London and Bristol. We spend 2-4 days each week working together in-person in both locations, and get everyone altogether every fortnight. • You'll have genuine influence from day one. The best idea wins regardless of seniority. We expect you to challenge everything, ask "why?" multiple levels deep, and push back when something doesn't make sense. • We want everyone to spend time with installers on-site, feel their pain points, then be able to rapidly suggest and implement solutions based on real feedback rather than assumptions. • We move fast and ship imperfect things, learning from users rather than trying to perfect in isolation. When things break, we focus on how we fix it, what can we learn and never blame. You'll own your outcomes whilst knowing the team has your back. • Feedback is constant, direct, and kind — we'll tell you when something isn't working and expect the same honesty (and empathy) back.