Mirakl - Customer Success Consultant - Retail Media

• The Experienced Customer Success Consultant will have a strong impact on Mirakl Ads growth, managing a portfolio of key clients across all stages of their journey. • Lead clients from strategy to implementation: define their Retail Media vision and Mirakl Ads roadmap, design the right organizational setup, co-build a sharp commercial action plan with the right KPIs, and drive execution - ensuring a successful and lasting integration of Retail Media into their business, from first workshops through go-live and beyond • Lead clients from strategy to implementation • Deliver strategic recommendations at business reviews, presenting to client teams and C-levels, sharing market insights and case studies to inspire performance and long-term growth • Deliver strategic recommendations • Design and implement the right KPI frameworks to monitor clients' advertising network performance and continuously identify growth levers • Design and implement • Support clients in the day-to-day optimization of their Mirakl Ads use (placements, campaign configuration, etc.), ensuring platform adoption and maximizing advertising revenues • Support clients • Lead tailored workshops and training sessions to ensure optimal onboarding and sustained platform mastery over time • Lead tailored workshops and training sessions • As part of a growing and structured team, you will also: • Contribute to the continuous improvement and industrialization of Customer Success processes and tooling, ensuring scalable and efficient operations as the Mirakl Ads client base grows. Collaborate with BI teams to analyze client activity and monitor advertising network performance • Leverage AI tools and capabilities to enhance the way we deliver value to clients and scale our operations - from automating reporting and insights generation to accelerating strategic recommendations and improving the overall client experience • Act internally as the voice of the Publisher, providing Sales, Customer Success, and Product teams with actionable insights on how Mirakl Ads fits and solves client needs at scale • Stay ahead of market trends and competitive dynamics in the Retail Media industry, translating intelligence into strategic recommendations for clients and internal teams • Contribute your vision in meetings with adtech partners to strengthen Mirakl's positioning in the adtech value chain and support the growth of our global Advertising Services initiative • What Mirakl is looking for • Master's Degree in Business or Engineering • 3+ years of experience in retail media, the eCommerce industry, or in a consulting firm with strong exposure to digital advertising and/or marketplace ecosystems • Solid knowledge of eCommerce, marketplace, and online advertising, with a strong understanding of adtech value chains • Excellent communication and presentation skills • Strong client-facing and project management skills • Highly business-driven with strong analytical skills, thriving in dynamic environments • Someone eager to thrive in a scaling business environment, contributing to the continuous improvement of the Mirakl Ads Customer Success practice • Fluency in English is a must-have; German and/or French is a strong asset, given our key markets. • Self-motivated and energetic, with experience managing multiple internal stakeholders to deliver commercial goals • Strong organizational skills and attention to detail • Willingness to travel internationally • We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations. • As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French. • We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.