xyz-reality - Customer Success Manager
Requirements
• ────────────────────────────── • Proven background in construction delivery with specialism in one or more of: Electrical Engineering, Civil / Structural / Architectural (CSA), Project Controls, or Commissioning — on major programmes. • Hands-on site experience that gives you genuine credibility with field teams, combined with the communication skills to engage effectively with senior client stakeholders up to VP level. • Comfortable with extensive travel to project sites as a core part of the role — this is a field-facing position, not a desk job. • Curiosity about technology and genuine openness to learn — you do not need to be a tech expert, but you need to believe that better tools can change how construction gets delivered. • Deep construction specialism — Electrical, CSA, Project Controls, or Commissioning • Naturally builds trust with site teams & senior stakeholders alike • Clear, confident communicator from Sub-Contractor to VP • Client-focused with a drive to deliver measurable value • Curious about technology & motivated to learn • Resilient, adaptable & thrives in a fast-moving environment
Responsibilities
• ────────────────────────────── • Own the day-to-day client relationship across your assigned projects — acting as the primary point of contact for site teams, project managers, and senior stakeholders to ensure they are getting full value from the XYZ platform. • Drive on-site adoption of the XYZ platform — working directly with field teams to embed the service into daily workflows, remove adoption barriers, and ensure the product is genuinely improving how work gets done. • Be the bridge between site and senior leadership — translating on-the-ground performance, issues, and wins into clear reporting and insight for client Project Directors, Construction Directors, and VPs. • Identify risks to client satisfaction or adoption early — flagging issues proactively, coordinating with internal teams to resolve them, and maintaining a high standard of delivery across every project touchpoint. • Support commercial growth — contributing to account retention and expansion by building strong relationships, demonstrating measurable delivery impact, and partnering with the Commercial team on client conversations. • Feed real-world insight back into XYZ — sharing client feedback, site observations, and adoption patterns with Product, Operations, and Leadership to help shape how the platform and service evolves.
Benefits
• ────────────────────────────── • 🏝️25 days annual leave + public holidays • 🩺Private healthcare with Vitality • 🎄Christmas shutdown days on top of leave allowance (2–4 per year usually) • 🚇Office located within a 5-minute walk from Angel station • 🏠Hybrid working • 🥳Summer & Christmas staff parties • 🍣Free lunch bought in and after-work gathering/drinks every other Thursday in the office • 💰Employee referral scheme • 🚀Make a real-world impact of revolutionising the construction industry
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT