BitGo - Customer Success Manager (EMEA)
Requirements
• 6+ years of work experience Customer success and GTM • Past project management experience • Multi-channel leadership experience • Experience building and scaling Customer Success operations • The ability to optimally influence and communicate cross-functionally • Creative problem-solving abilities • Passion for the Digital Assets market and technologies
Responsibilities
• Develop and measure key performance indicators in the areas of efficiency, productivity, quality, and success of learning initiatives. Provide reports as needed. • Use product and industry knowledge to achieve results and develop innovative solutions • Treat customer success as a product at BitGo, improving and iterating on the internal and external customer experiences. • Lead end-to-end project plans and ensure delivery of crucial success plans • Capture and summarize relevant data, suggesting improvements in the tools and techniques to help scale the team • Scale the Success team by capitalizing on opportunities for increased efficiency, driving productivity plans
Benefits
• Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world's financial markets. • Here are some of the benefits of working at BitGo: • Competitive base salary, bonus and stock options • 100% company paid health insurance for employee, partner and dependents • Computer equipment and workplace furniture to suit your needs • Great colleagues and inspiring startup environment • Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you'll be able to look back and say you were part of the team that transformed investing.
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