partly.com - Customer Success Manager, North (UK)
Requirements
• Early customer success or account management experience. You've owned customer relationships, adoption or retention, ideally at a business that was scaling, and people trust you quickly. • A process and systems builder. You instinctively spot the repetitive, manual thing and turn it into a repeatable system. You bring structure where there isn't any yet. • Comfortable with data and tools. You can live in dashboards, spreadsheets and a CRM, read health and usage metrics, and turn them into a clear next action. Light automation or SQL is a plus. • Hands-on, organised and scrappy. You manage many accounts and plans at once without dropping the ball, and you'd rather build the fix than wait for one. • Strong communicator across audiences. Credible with a repairer, an engineer and a senior leader alike, adjusting how you explain things to each. • Ownership mindset and high potential. Proactive, decisive, and hungry to take on more in a fast-moving, high-growth environment. • (Bonus) Automotive, marketplace or B2B SaaS exposure. A plus, not a requirement; the team already brings deep industry knowledge, so sharp generalists are very welcome. • Please note: if you don't have all the skills/experience listed above but believe you could be outstanding in this role, please still consider applying. Many folks, especially those from underrepresented or marginalised groups, often count themselves out. Please allow us to learn more about you and why you're exceptional!
Benefits
• Competitive base salary + equity. We offer competitive salaries and generous equity options for all full-time employees, ensuring everyone shares in the financial upside when we win. • Commuting Allowance. We provide an annual commuting allowance to help lighten the load of commuting costs. • Annual global offsite in New Zealand. Travel with the rest of the UK and EU team as we gather and connect for 1-2 weeks at our product and engineering hub in Christchurch. • Parental leave: Primary caregivers receive 3 months of fully paid parental leave, plus a flexible return-to-work (four days on full pay for your first three months back). • Team lunches: Lunch provided daily (Monday to Friday) in the office • Flexible working hours: We have flexible working hours and default to working from the office. • Season openers & events: We host regular events, including quarterly "season openers" for our UK/EU team, monthly team catch-ups, and weekly happy hours. • Healthy body, healthy mind: Every team member gets a £750 annual wellness allowance on a Partly-branded card. Use on gym memberships, rock climbing, physio, massage, GP visits, prescriptions; anything that you or your family, need.
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