notion - Scaled Customer Success Manager, UKI

• Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment • Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans • Technical fluency and presence as a trusted advisor—while you won't be building for your customers, you should be capable of co-design, configuring, and troubleshooting Notion workspaces and workflows • Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy • Ability to design and help customers build workflows that drive usage based consumption, connecting adoption patterns to measurable commercial outcomes • Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts • You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems • You’re obsessed with AI, constantly building with the newest tools and learning new ways of working • Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software • Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path • Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams • Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale • By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21#LI-Onsite • You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. • EQUAL OPPORTUNITY & ACCOMMODATIONS