notion - Scaled Customer Success Manager - UKI

• 3+ years experience at a fast growing software company • You have a track record of success in your current Customer Success or Account Management role • Experience of managing a large volume of accounts • Strong intrinsic motivation to be a top performer and contribute to a team • You have a growth mindset and thrive in the building stage of a nascent team • You’re motivated by seeing others succeed and grow when you partner with them • You’re highly adaptable, easily acclimating to a rapidly changing business and industry • You love getting to know new people and helping them solve their business problems • You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. • You've built Customer Success playbooks or processes • You have experience in scaled program management, or building campaigns in Outreach • You are curious about data and insights, and have used Salesforce and Gainsight before • You've been a first or early hire at a fast growing start up before • You've got strong technical chops • By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. #LI-Onsite • You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we’ll make it explicit in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, move faster, and build more creatively. • Equal Opportunity & Accommodations • We hire talented and passionate people from a variety of backgrounds because we want our teams to reflect the wide diversity of our customers. If you’re excited about a role but your experience doesn’t align perfectly with every bullet point listed, we still encourage you to apply.