iru - Customer Success Manager, Commercial, EMEA
Requirements
• 1–3+ years of customer-facing experience in SaaS or a high-growth company • Experience managing a high-volume book of business • Ability to operate across diverse markets and customer needs • Strong communication and organizational skills • Experience with tools like HubSpot, Zendesk, Jira, or similar • Adaptability and a proactive, customer-first mindset
Responsibilities
• Manage a high-volume portfolio of commercial customers across EMEA • Drive onboarding, adoption, and retention at scale • Develop repeatable, segment-based success strategies • Deliver training sessions, webinars, and business reviews • Monitor customer health and proactively address risks • Identify expansion opportunities and partner with Sales • Navigate regional differences across EMEA markets and stakeholders • Collaborate cross-functionally to ensure customer success
Benefits
• Hybrid work environment (3 days in office per week) • 100% private healthcare coverage reimbursement for individual and dependents • HealthShield Cash Plan • Workplace Pension (Employer 4%/ Employee 5% of gross salary) • Equity for full-time employees • Iru Wellness Week off first week in July • Up to 16 weeks paid leave for new parents • Paid Family and Medical Leave • Modern Health - Mental Health Benefits - Individual and Dependents • Working Advantage Employee Discounts • Gym membership • In-office lunch stipend provided • Exciting opportunities for career growth • We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
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